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Client Experience Product Manager
4 months ago
Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.
WHAT TO EXPECT
This is an exciting new role within the Sales team of the UK National Sales Company.
You'll have full ownership and end to end responsibility for both the day to day operation and longer term strategic transformation of the UK's online sales platform.
Initially focused on the online sale of New and Approved Used JLR vehicles, you'll drive the continuous improvement of the platform in terms of customer facing enhancements and features as well as making new products and services available for online purchase.
Key Accountabilities & Responsibilities:
Build and own the E-Commerce product roadmap for the UK National Sales Company Lead discovery work around the creation of new Product features and capabilities Utilise data to analyse product usage and e-commerce conversions to identify gaps & opportunities Determine the metrics that define success for the E-Commerce platform and implement tracking/reporting for these metrics Work with the Marketing teams and Sales Operations teams to develop clear specifications and designs, and ensure synchronized data between e-commerce systems and operational sales processes/systemsWHAT YOU'LL NEED
This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.
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