Senior Clerical Assistant

3 weeks ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
The Pest Control Team deliver a busy frontline service to all residents and businesses in Cardiff. We are currently looking for a Welsh Speaking Senior Clerical Assistant to assist with dealing with enquiries about the service, taking bookings and providing advice to the public. The role is also responsible for ordering supplies, invoicing customers and handling payments.

**About the job**

Other tasks will include updating pest advice literature, sending advisory letters, completing sewer maps and using Council IT systems such as SAP and Capita.

**What We Are Looking For From You**
To be able to meet the behavioural competencies required of Cardiff Council staff;
- Putting Our Customers First
- Getting Things Done
- Taking Personal Responsibility
- Seeking to understand others and treating them with respect
- Educated to GCSE standard or equivalent
- Welsh Language Skills Essential at Advanced Level
- Experience of Using IT systems to manage processes - particularly payment, invoicing and procurement
- Experience of Working with customers in a frontline setting and dealing with difficult situations
- Experience of organising filing and record systems
- An ability to work as an individual and within a team
- Experience of working in a busy service
- Experience of managing multiple priorities and meeting deadlines
- Desire to provide a high-quality service
- Desire for continuous improvement and development.

**Additional information**
This post is 37 Hours per week, Monday to Friday, 8am - 4pm

This vacancy is suitable for post share.

**The successful applicant(s) should be able to communicate effectively in Welsh to Level 3 - Intermediate.**
- Application Guidance
- Behavioural Competency Framework

Additional Information:

- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice

Job Reference: ECO00419


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