A&e Receptionist

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
BCO are seeking to appoint two full time receptionists to work in the A&E department at Fairfield General Hospital.

The post holder will work as a member of a team based in the Emergency Department and will be responsible for providing friendly, confidential, speedy, courteous and effective reception and registering service for patients, relatives and visitors attending the department.

**Main duties of the job**:
This will involve registering and discharging patients on the emergency department IT system, GP OOH system, booking follow up appointments for various out-patient clinics and recording admission details on Patient Centre. In addition staff will deal with a range of face to face and telephone enquiries from nursing and medical staff, patients, relatives, GPs and external agencies providing general advice and information. A comprehensive range of administrative and clerical duties are undertaken.

The reception service operates 24 hours 7 days a week. All staff work flexible shifts, unsociable hours and public holidays and undertake additional duties to ensure an efficient and quality service is delivered. Reception staff may also be called in to work in the event of a major incident. During working hours, all reception staff are expected to follow the NCA infection prevention guidelines and wear a mask at all times.

**Working for our organisation**:
Bury Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. Rated as ‘outstanding’ by the Care Quality Commission, our Fairfield site delivers innovative patient-centred care, and boasts an award winning Stroke centre and Heart Care unit. Supported by our community services in Bury, a mix of professionals from health, social and voluntary sectors, Bury exemplifies the benefits of a joined up approach to health and social care.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Good general education
- Literacy and numeracy skills
- Computer literate

**Experience**:
**Essential criteria**:

- Previous experience of working within a customer care environment
- Ability to deal with sensitive issues
- Ability to work in a high pressure environment

**Desirable criteria**:

- Previous experience of reception work

**Knowledge of hospital computer systems**:
**Essential criteria**:

- PAS/Adastra

**COVID-19 Vaccination Information**
- __________________________________________

**Employer certification / accreditation badges**:
**Applicant requirements**: