Customer Operations Coordinator

3 weeks ago

London, United Kingdom Burberry Full time

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

**JOB PURPOSE**:
The customer operation team is responsible for Optimising the availability of products to Burberry stores and wholesale customers by leveraging its unique position within Supply Chain to connect Central and Regional functions.

**RESPONSIBILITIES**:

- You will be responsible and managing a Product Category (WW, MW, ACC, CHW) and building relationships with the internal stakeholders in Merchandising, Allocation, Planning teams (MAP) in cooperation with the Supervisor.
- Raise orders accurately during Market for Merchandising team, place Out of market orders and carry out Order amendments (additions/cancellations).
- Raise orders for replenishment and store openings/events/VIC clients, raise hub to hub orders to re-balance stock, support regional requests from Asia/US teams
- Provide daily activity reports using SAP/BI report as needed by the business, leadership or MAP team.
- Work with Order Management to fast track/pull forward key styles.
- Work closely with the Supervisor, escalate issues when required, and cover when on annual leave.
- Review/improve processes in the department to work as efficiently as possible
- Monitor order to shipment flow to ensure timely shipping and coordinate with hub, work closely with transportation team
- Work with the HUB to monitor store returns/QC release key styles.
- Participate in communication of shortages, vendor delays and re-timings etc to the region/customers

**PERSONAL PROFILE**:

- Very good to advanced Excel skills in order to produce reports by interpreting large amounts of data
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Understanding of order lifecycle activities
- Good knowledge of managing orders in SAP (AFS/IS Retail) is preferable
- Previous experience working with internal customers and build strong relationships
- Multi-tasking, working in a high pressured environment
- Placing large orders to move stock between hubs and having good attention to detail.
- Going the extra mile to problem solve/improve processes
- Experience / understanding of luxury

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