![Sheerwater Health Centre](https://media.trabajo.org/img/noimg.jpg)
Gp Receptionist/patient Navigator
2 weeks ago
We at the Sheerwater Health Centre are looking for a friendly “Receptionist Patient Navigator” to join our family run Practice. With the onset of the NHS changes, an opportunity for the role of ‘Receptionist Patient Navigator’ has become available. The role will be suited to someone who is organised with excellent customer service skills for a fast paced environment where you can make a real difference to people's lives every day.
We will be moving to a brand new Health Centre due for completion in 2024. We are very excited to be expanding our Health Centre and its opportunities.
**The Role**:
You will need to have compassion, empathy and a sense of humour and be prepared to work flexibly when needed. You will also need to be aware of patient confidentiality and have good listening skills
Life behind our reception desk can be both busy and demanding but very rewarding. You must be able to work under pressure and as part of a friendly and welcoming team.
Pay depending on experience
Overtime opportunities to cover holidays, sickness and any additional workload
**Responsibilities**:
- Answer the telephone in a courteous, timely and professional manner
- Communicate with patients and their families in a compassionate manner
- Communicate with GPs, other health professionals and their staff
- Make appointments and triage appropriately to the correct clinicians
- Perform any other administrative duties as directed
- Use clinical IT systems (full training will be provided) The ability to multitask and prioritise effectively whilst staying calm under pressure;
- Has a good understanding of confidentiality;
- Flexibility in working pattern and duties;
- Ability to cope with and manage change;
- Opening up and locking up the practice as and when the hours dictate.
- Ad hoc admin duties as required.
- Computer literate. _EmisWeb familiarity is desirable but training will be provided._
- Maintain patient and practice confidentiality at all times
- Work to clinical governance processes and standard
- Ensure all mandatory training is complete and up to date
**Benefits**:
- Company
- NHS pension
- Free Onsite parking
- Access to NHS discounts
- Friendly working environment
**Schedule**:
- Day shift
- Overtime
- Monday to Friday
**Job Type**: Part-time
Part-time hours: 12 per week
**Salary**: From £10.42 per hour
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
COVID-19 considerations:
We comply with all Government Covid-19 Guidelines for a Healthcare setting
Personal protective equipment provided/
Sanitisation, disinfection or cleaning procedures in place/
Face masks can be provided/
Face masks are not mandatory/
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Administrative: 1 year (preferred)
Work Location: In person
Reference ID: SHC2
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