Receptionist

6 months ago

Woking, United Kingdom Nuffield Health Full time

HEAD OFFICE
Receptionist

Ward Receptionist

Woking Hospital | Permanent | Full Time

Competitive Salary

37.5 hours per week

At Nuffield Health, a role like this is about much more than achieving commercial success. Our focus is on bringing the best of what we offer to the local community. If you have an aptitude to build strong relationships and drive customer experiences, you could be who we are looking for.

As a Ward Receptionist, you will be the face of Nuffield Health Woking Hospital and play a part in building a healthier nation. You will provide an excellent customer service experience and be sensitive to our customers’ needs and be confident to deal with various departments within the hospital.

**As Ward Receptionist, you will**:
Have the ability to explain sensitive or complicated information in a clear, sympathetic and easily understood manner,
Coordinate, plan and organise a wide range of daily activities and preparing all the relevant clinical paperwork for patient’s relating to their procedure,
Maintain an accurate account of patient treatment information by filing and retrieving patient records,
Obtain, record and update patients’ personal information,
Protect patients’ rights through maintaining confidentiality of medical, personal and financial information,
Use your empathy and customer service skills to build a positive relationship,
Answer the phone, dealing with enquiries and booking appointments,
Good IT and keyboard skills,
You will have experience working within Healthcare administration or a relevant reception environment,
Work collaboratively with the team to achieve the daily goals.

Ward Administration Skills required

Multi-tasking
Flexibility
Exceptional telephone skills
Customer service
Time management
Organisational skills
Attention to detail
Professionalism
IT skills
Good communication skills

Personal Characteristics

Be friendly and welcoming
Have patience and understanding
Follow instructions and procedures
Work accurately and methodically
Use own initiative but also work collaboratively in the team
Be confident

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Discover a range of lifestyle and wellbeing rewards, from private healthcare to gym membership and more. At Nuffield Health, we take care of what’s important to you.

It starts with you.

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