Care Navigator

3 weeks ago

Woking, United Kingdom Sunny Meed Surgery Full time

We are a welcoming Doctor’s Surgery and we are looking for friendly part-time Medical Receptionists to join our reception team. We are seeking new team members to cover a variety of morning and afternoon shifts (16-27 hrs/week each, 8:00-13:30 or 13:30-19:00/day).

Our practice covers three sites: Sunny Meed Surgery on Heathside Road, Goldsworth Park branch on Denton Way and Greenfield branch in Old Woking. Our team consists of GP partners, salaried Doctors, Advanced Nurse Practitioner, Paramedic Practitioner, Nursing and Admin Team, attached pharmacists, social prescriber and care co-ordinators.

You must be flexible and willing to work morning/afternoon hours; cover for holiday and sickness is essential.

As part of our Sunny Meed team you will be entitled to the generous NHS pension scheme as well as funded professional development in the future.

On top of the employment benefits, we love to have a bit of fun. This year we had a lovely Summer Party with our families and the Ice Cream van came to the practice. We also have a Sunny Meed book club who meet regularly. We just had a fun night bowling in November and our Christmas party in December. From January on we have a few staff wellbeing events planned. These are just some things we do to make this a great place to work

The whole practice team is supportive and caring and we have an open door policy. Our staff members are enthusiastic, friendly and we want to make a real difference to our patients - come and be part of the team

**Duties include**:

- First point of contact for patient queries on the phone, in person and online to provide access to the appropriate healthcare services in a professional, friendly, efficient and effective way
- Provide a high quality service to our patients
- Filling in online forms for patients regarding their clinical or admin requests
- Arranging appointments for patients as per clinicians’ instructions
- Management of patient records in a confidential manner
- Participating in staff meetings and training
- Opening up/closing down procedures
- Provide general administrative assistance to the practice team to ensure that patients receive high quality service that the practice aims for and that the practice runs in an efficient and effective way.

**Person specifications**:

- GCSE English and maths Grade A-C or equivalent
- Excellent written and verbal communication skills
- Great organisational skills
- Good knowledge of Microsoft Office
- Previous experience in customer service/reception of advantage
- Enthusiastic and positive attitude
- Willingness to undergo required training

**Personal qualities**:

- Able to deal with difficult situations
- Highly motivated and able to use own initiative
- Flexibility to cover shifts at short notice
- Polite, calm and approachable
- Team player

**We offer**:

- Competitive salary and conditions
- Support for your professional development
- NHS pension scheme
- Friendly practice team
- Practice events
- Free on-site parking
- NHS store discounts

**Returning to work**:
Please note, you need to be authorised to work in the UK as we unfortunately cannot provide sponsorship.*

**Job Types**: Part-time, Permanent

Pay: £10.50 per hour

Expected hours: 16 - 27 per week

**Job Types**: Full-time, Part-time

Pay: From £10.50 per hour

Expected hours: 16 - 37.5 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Store discount
- Transport links

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- providing care: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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