Clerk-front Desk

3 weeks ago


Birmingham, United Kingdom Marriott International, Inc Full time

**職務編號** 23207780
**工作類別** Rooms & Guest Services Operations
**地點** Delta Hotels Forest of Arden Country Club, Maxstoke Lane, Birmingham, England, United Kingdom 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Non-Management
**職位概述**

透過確認預訂,分配客房,並發放和啟動客房鑰匙,處理所有客人入住手續。處理所有付款類型,如房費、現金、支票、借記卡或信用卡。處理所有退房,包括解決任何延遲的費用和有爭議的費用。回答、記錄和處理所有客人來電、資訊、請求、問題或疑慮。與客房部協調,跟蹤客房的準備情況,以便客人入住。向客人/訪客傳達停車程序,並根據需要安排行李員或代客泊車員。為客人提供關於酒店和當地景點的路線指示和資訊。運行每日報告(抵達和離開的人數),確定任何特殊要求,並檢查報告的準確性。完成電腦系統中指定的交班和結算報告。兌現客人的個人支票和旅行支票。在每班開始和結束時清點收銀櫃帳目。根據會計規範,結算和存放憑條。

遵守所有公司安全政策及程序;向經理報告事故、傷害和不安全的工作條件。

遵守公司的所有政策和程序;確保制服和個人儀表整潔而專業;維護專有資訊的機密性;保護公司資產。根據公司的標準,歡迎和答謝所有客人;預期並滿足客人的服務需求;為殘障人士提供協助;感謝客人的真誠讚賞。使用清晰、專業的語言與他人交談;以適當的禮儀接聽電話。與他人建立和保持積極的工作關係。遵守品質保證預期和標準。在較長一段時間內保持站立、就坐或行走。在沒有他人協助的情況下,移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

德爾塔酒店致力於打造貼心周到、愜意無憂的旅行體驗,竭力滿足當今旅行常客的基本需求。我們提供優質服務及旅程所需,為每一位賓客排憂解難。德爾塔酒店員工心懷熱忱、博學多才、能力超群,他們悉心服務,讓賓客能夠全然投入重要之事。憑藉在加拿大、英國和美國的強大影響力,德爾塔酒店開始加快拓展步伐,進軍全球各地市場。我們誠邀各位擅長提供高效服務和專注重要細節的行業人才加入德爾塔酒店團隊。加入萬豪旗下品牌德爾塔酒店,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。



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