Supporter Care Officer

3 months ago


Teddington, United Kingdom Tearfund Full time

What's so special about Tearfund's supporters? Can you support and encourage the people who give sacrificially to Tearfund's life-changing work? Tearfund loves these people and wants to thank them and keep encouraging them in their giving.

Tearfund is looking for someone for our Donor Care Team, who will be responsible for processing the gifts and dealing with the financial queries from our supporters. We need someone who is enthusiastic about serving those living in poverty by providing excellent customer service to our amazing supporters.

Your role will involve opening, sorting and banking donations received in the post, processing and acknowledging the gifts from supporters, answering queries about their giving, providing information about Tearfund's work, and helping ensure that our supporters feel valued, and happy to continue in their giving.

The successful applicant will demonstrate a desire to serve our supporters with professional excellence in a busy environment. You will need to set yourself high standards of working with speed and accuracy in banking and processing gifts.

We are looking for someone who is:

- passionate about Tearfund's work and supporters
- good with numbers
- quick to learn
- possess good organisational skills
- able to juggle competing priorities

Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you

All applicants must be committed to Tearfund's Christian beliefs.
- The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure._



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