Fraud Operations Admin Support S1 Fraud Milton

3 days ago

Milton Keynes, United Kingdom Santander Full time

Fraud Operations Admin Support | S1 | Fraud | Milton Keynes

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.**

**Join our community.**

As our Fraud Operations team continues to expand to protect our customers and communities, we’re seeking a Fraud Operations Admin Support advisor to join us.

You’ll be an important member of the team - it’ll be down to you to support our fraud teams and help to keep the bank and our customers safe from illegal activity.

If this sounds like the type of role that you’d enjoy, we’d like to hear from you.

**The difference you’ll make.**
- Supporting the Fraud team with various tasks to maximise efficiencies and help reduce fraud/customer losses
- Carrying out support functions (such as securing/recovering funds, money movement requests, loading cases on to the system based on manual referrals received, closing accounts and mailbox completion)
- Providing suggestions to improve the customer experience
- Review incoming documentation connected to the case resolution and ensure this accurately reflects on the case notes

**What you’ll bring.**
- Good knowledge of Risk Management
- Ability to complete multiple tasks on different workstreams on a daily basis
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- Good knowledge of IT systems and Microsoft packages
- Good knowledge of Partenon
- Knowledge or experience of fighting fraud and financial crime
- Excellent attention to detail

**What else you need to know.**

This permanent role is currently mainly based working from home however you are expected to attend the office on a weekly basis between 1-3 days a week.

This could increase dependent on business requirements so ability to commute into the office is required.

You will be working Monday - Friday 9am - 5pm.

All interviews will be conducted via Teams.

**Everyday Inclusion**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK.**

**What to do next.**

If this sounds like a role you’re interested in, then please apply.

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