Customer Policy

2 weeks ago


Glasgow, United Kingdom Three Full time

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
- Support Three’s brand CX Strategy by designing and delivering consistent experience through clear policies that work for our customers people and the business
- Works collaboratively with multiple teams across the business turn high level requirements into a clearly designed policies and future ways of working which deliver customer satisfaction, positive brand perception and maximise commercial outcomes across key customer journeys
- Working closely with our legal, regulatory and compliance teams to consult and create policies that the business can implement to meet our obligations in a way that works best for our customers.
- Owner of key customer policy and implementation for financially regulated products for Three UK
- Creation of quality frameworks that support key policies for financially regulated products
- Owner of governance that supports this role, ensuring senior stakeholders are engaged and kept informed.



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