Client Services

2 weeks ago


Glasgow, United Kingdom ENVISAGE ASSOCIATES LIMITED Full time

**About us**

ENVISAGE ASSOCIATES LIMITED is a small business in Glasgow, G73 1DF. We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided
- Growth opportunities
- On-the-job training
- Lively atmosphere

Job Description: Customer Support Representative

**Responsibilities**:

- Assist customers with inquiries, concerns, and issues in a timely and professional manner
- Identify and escalate priority issues to the appropriate department or supervisor
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with cross-functional teams to resolve customer problems and ensure customer satisfaction
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers
- Follow standard operating procedures for handling customer inquiries and resolving complaints

**Skills**:

- Excellent verbal and written communication skills
- Strong problem-solving abilities with a focus on finding effective solutions for customers
- Ability to multitask and prioritize tasks in a fast-paced environment
- Active listening skills to understand customer needs and concerns
- Patience and empathy when dealing with difficult or frustrated customers
- Proficient in using customer support software, CRM systems, and other relevant tools
- Strong attention to detail and accuracy in data entry and record keeping

**Job Types**: Full-time, Permanent

**Salary**: £25,394.00-£29,869.00 per year

**Benefits**:

- Flexitime

Flexible Language Requirement:

- English not required

Schedule:

- Flexitime
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Glasgow, G73 1DF: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Negotiation: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Expected start date: 31/07/2023



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