Customer Service Officer
3 weeks ago
Do you have experience working with customers? Looking for an exciting role? Look no further
We are seeking a number of Customer Service Officers to join our client, a renowned high-street banking organisation.
Please note this is fully office based role.
Our client is based in Clydebank G81 area.
The role is about:
- Providing a range of processing and administrative activities, to provide our customers with a cost effective and efficient service
- Ensuring accuracy at all times, whilst adhering to our policies and procedures
- Working in a modern and comfortable office where everyone works together to achieve collective goals
- Be a strong advocate for the brand/ products as well as a solid understanding of our processes and procedures
We need you to have:
- Ability to pay close attention to detail, whilst working in a fast-paced environment
- Excellent verbal and written communication skills
- PC Literate with demonstrable administration skills
- Willingness to learn and develop
- Innovative thinker, generating original solutions to problems
- Able to manage a variety of different workloads and processes, at any one given time.
- Strong focus on delivering an exceptional customer experience
- Strong service delivery ethic, including the ability to work under pressure and to tight time scales, with imposed deadlines for the completion of the work.
Additional information:
- Pay rate - 11.47 per hour
- A 35-hour working week
- Working hours: Monday
- Friday 9am-5pm
Please note you will need to pass a DBS and Credit check for this role
Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.
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