Contact Centre Agent

2 weeks ago

Pontypridd, United Kingdom Stellantis Financial Services Full time

**A day in the life of a Contact Centre Agent**
A Contact Centre agent’s primary role is to respond to any form of contact from our customer base. As an Agent, you will provide the highest quality service to all Stellantis Financial Services customers within a contact centre environment of approximately 20 customer service advisors. You will receive an initial two weeks of training on our bespoke systems, and our products.

This is an office-based role with a balance of working from home. Due to the nature of the role, you will be required to work 1 weekend every 4 weeks.

**What will set you apart?**
We are looking for enthusiastic Customer Service experts, someone with excellent communication skills. You’ll be a strong listener, and able to pull out relevant details from conversations with customers and colleagues alike. Ideally, you’ll have some understanding of the motor finance industry. This is an office-based role, but you will also enjoy a balance of working from home.

If you don’t have all the skills and knowledge above, it’s not a deal breaker If you are a strong communicator, analytical, inquisitive, and organised, we would love to hear from you.

**Let’s Work Together**
To give the best customer service, we need the best team to support us. People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within your role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00 per year

Ability to commute/relocate:

- Pontypridd: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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