Customer Service Advisor

2 days ago


Ballymena, United Kingdom RedDot Full time

**Customer Service Advisor**

Location: Belfast, City Centre area - Hybrid or fully onsite after 8 weeks training and reaching key performance metrics

**Salary**: £20,592 (£9.90per hr)

Hours of work - Customer Service Advisor: 40 hours per week worked across 5 days.
Operational hours - Customer Service Advisor: 8 am and 10 pm Monday to Sunday.

What we offer our Customer Service Advisors:

- A competitive starting salary
- Fantastic on-site facilities including free coffee & tea
- Monthly incentives, prizes and vouchers
- Company pension
- 29 days’ holiday - increasing 1 day per year of service
- Health Shield Healthcare - cash back plan
- Overtime Available
- Perks and discounts scheme for well-known retailers
- Constant learning and development opportunities to help you progress in your career

What you’ll be doing

Taking inbound enquiry calls from banking customers. Customers will be calling for several reasons ranging from lost cards to balance and transfer requests, for example.

Customer Service Advisor Role Requirements:

- Full flexibility
- A passion for customer service
- Great communication skills (both written and verbal)
- Ability to build rapport
- Good listening skills
- A quick learner
- Computer literacy
- Are fully flexible Monday
- Sunday 8 am until 10 pm
- Live or can commute to the Belfast town centre area for the first 8 weeks*
- Are not studying or have completed your studies
- Have a full right to work within the UK
- Have a background in banking.
- Are looking for a full-time permanent position with the option to remotely WFH

**Good Luck



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