Customer Service Agent
7 months ago
Job description
**About Co-wheels**
Do you know that the average car sits parked up doing nothing 97% of the time? Despite this, most of us shell out our hard-earned money to own one anyway
Did you also know, that one of the companies at the forefront of future mobility, offering smart alternatives to this is right on your doorstep? From our headquarters in the Centre of Newcastle, Co-wheels Car Club offer people and businesses across the UK a smart and sustainable alternative to car ownership. Our ‘pay as you go’ service allows our members to book and use vehicles as and when they need it, without all the cost and hassle that go with car ownership.
**The Role**
The position available is part of a Rota.
**Summary of Job Responsibilities**:
- Ensure a high level of customer service is maintained, and when required, have the confidence to deal with customer issues professionally and calmly.
- Manage complaints in an effective manner.
- Co-wheels is a growing and dynamic business and therefore duties may vary into other areas of the business on occasion.
- Strong communication and organizational skills.
- Confident conversing with all kinds of people and able to build positive relationships with internal and external people alike.
- Ability to recognize actual and potential problems and be proactive in seeking relevant solutions.
- Flexible approach to work and shift patterns.
- Good knowledge of IT programs and comfortable using different software programs.
- Strong focus on continuous improvement.
- Must be able to use own initiative and think independently.
**Benefits and terms**:
- Casual Dress Code
- Generous holiday entitlement of 25 days plus bank holidays
- Salary: Competitive
- Pension Scheme
- Company Discounts
- Cycle to work scheme
- Development and progression within the company
- Company Bonus
Hours: 40 per week (Shifts 8am-6pm or 10am-8pm on Rota basis)
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
Schedule:
- 10 hour shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
-
Customer Service Agent
7 months ago
Newcastle upon Tyne, United Kingdom DXC Technology Full time**JOB TITLE: Customer Service Agent** **LOCATION**:Cobalt Business Park** **TYPE: Permanent, Full - time** At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We support customers, calling us with enquiries and requests about their personal lending accounts. We are looking...
-
Customer Service Agents
7 months ago
Newcastle upon Tyne, United Kingdom G.R.E. Recruitment Limited Full time**Graduate Customer Service Agents x20 - Newcastle - Fully onsite - Up to £23,000** Are you a Newcastle based recent graduate? Are you passionate about providing excellent customer service? Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time? I've partnered with a...
-
Customer Service Agent
7 months ago
Newcastle upon Tyne, United Kingdom DXC Technology Full timeAt DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We provide support to customers, calling us with enquiries and requests about their loan account. We are looking for colleagues to join our team of **Customer Service Agents **putting our customers at the heart of everything...
-
Customer Service Agent
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full timeJob Title: Customer Service AgentAbout the Role:Night Porter required for a temporary position until January. This role involves checking security, fire escapes, and guest privacy.Responsibilities:Provide support to other night staff members when required.Benefits:This is a part-time opportunity with an estimated salary of £20,000 per year in Newcastle.
-
Customer Support Agent
2 weeks ago
Newcastle Upon Tyne, United Kingdom Candidate Source Ltd Full timeOne of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities for Customer Support Agents to work within the financial services sector for a major financial organisation in Newcastle.You will be working on an existing project supporting customers with enquiries around their bank...
-
Customer Service Agent
7 months ago
Newcastle upon Tyne, United Kingdom MrQ Full time**Mr Who?** MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination. Our Customer Service Agents are the voice of our customers and integral...
-
Customer Service Agent
7 months ago
Newcastle upon Tyne, United Kingdom Wave Direct Limited Full time**About us** **Wave Direct is an online retailer specialising in Hot Tubs, Paddle Boards and Kayaks. We are a fast growing North East business, currently launching a new range of products. We welcome anybody interested in joining us during an exciting time. as we embrace growth within our team. If you're passionate about Customer Service and being part of...
-
Customer Booking Agent
7 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday - Friday shifts between 11am-8pm **WEEKENDS OFF!** **Holidays**: 29 days including bank holidays increases to 31 days after 1 years’ service Verisure are...
-
Customer Booking Agent
7 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week (paid breaks) **Shift Pattern**: Monday - Friday (7 hour shift between 9am-8pm) **Weekends off!** **Holidays**: 29 days increases to 31 days after 1 years’ service Verisure are...
-
Customer Experience Agent
2 weeks ago
Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full timeMTrec Ltd Commercial is seeking a Customer Experience Agent to join their team in Newcastle. This permanent role comes with a salary of £24,000 - £29,000 per year, depending on experience.">Job DescriptionMTC Rec Ltd Commercial is a highly successful technology company in Newcastle, working with international blue-chip clients. As a Customer Experience...
-
Customer Booking Agent
2 weeks ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£9.50 per hour + uncapped commission and bonus **Working Hours**: 35 hours per week **Shift Pattern**: Monday - Friday between 9am-8pm **WEEKENDS OFF!** **Holidays**: 29 days including bank holidays **Some of the key duties of a Customer Booking Agent...
-
Outbound Customer Booking Agent
6 days ago
Newcastle upon Tyne, United Kingdom Verisure Full timeCustomer Booking Agent (Outbound)Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday between 13:00pm - 20:00pm including 45 minute paid breakHolidays: 21 days plus bank holidays off increases to 23 days plus bank holidays off after 1 years serviceVerisure are...
-
Outbound Customer Booking Agent
4 days ago
Newcastle Upon Tyne, United Kingdom Verisure Full timeCustomer Booking Agent (Outbound)Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday between 13:00pm - 20:00pm including 45 minute paid breakHolidays: 21 days plus bank holidays off increases to 23 days plus bank holidays off after 1 years serviceVerisure are...
-
Outbound Customer Booking Agent
1 month ago
Newcastle Upon Tyne, United Kingdom Verisure Full timeCustomer Booking Agent (Outbound) Quorum Business Park, Newcastle, NE12 8BU Salary: £20,820.80 + uncapped commission Working Hours: 35 hours per week Shift Pattern: Monday to Friday between 13:00pm - 20:00pm including 45 minute paid break Holidays: 21 days plus bank holidays off increases to 23 days plus bank holidays off after 1 years service...
-
Outbound Customer Booking Agent
6 days ago
Newcastle upon Tyne, United Kingdom Verisure Careers Full timeCustomer Booking Agent (Outbound)Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday between 13:00pm - 20:00pm including 45 minute paid breakHolidays: 21 days plus bank holidays off increases to 23 days plus bank holidays off after 1 years serviceVerisure are...
-
Customer Debt Collection Agent
2 weeks ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Customer Debt Collection Agent** Quorum Business Park, Newcastle, NE12 8BU Full-time **Salary**:£21,000 -£23,000 per annum + up to £5,500 commission and bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...
-
Customer Booking Agent
6 days ago
Newcastle upon Tyne, United Kingdom Verisure Full timeCustomer Booking Agent (Weekends)Location: Newcastle, NE12 8BUSalary: £20,820.80 pro rata + uncapped commissionWorking Hours:14 hours per weekShift Pattern: 7 hour shifts between 8am-9pm on Saturday and Sundays (45 minute paid break included)Holidays:29 days pro rata including bank holidays increases to 31 days after 1 years service Verisure are looking for...
-
Customer Booking Agent
4 days ago
Newcastle Upon Tyne, United Kingdom Verisure Full timeCustomer Booking Agent (Weekends)Location: Newcastle, NE12 8BUSalary: £20,820.80 pro rata + uncapped commissionWorking Hours:14 hours per weekShift Pattern: 7 hour shifts between 8am-9pm on Saturday and Sundays (45 minute paid break included)Holidays:29 days pro rata including bank holidays increases to 31 days after 1 years service Verisure are looking for...
-
Part-time Customer Booking Agent
7 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Job Description**: **Part-time Customer Booking Agent** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: 9am-8pm, Part time Saturday and Sunday - 7 hour shift with a 45 minute paid break included **Holidays**: 29 days including bank holidays increases to...
-
Customer Experience Agent
7 months ago
Newcastle upon Tyne, United Kingdom Everything Managed Group Full time**Customer Experience Agent** **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and...