User Researcher

4 months ago

Sheffield, United Kingdom Jumar Solutions Full time

**User Researcher (Authentication) | Outside IR35 | 12 Months**:
**User Researcher (Authentication)**

**Up to £450 P/D Outside IR35**

**Hybrid, 1 day on site per week (London, Manchester or Bristol)**

**Active SC would be advantageous**

Essential:

- Experience and understanding of a range of user centred service design and delivery practices.
- The ability to understand what problem your team is trying to solve, and align user research activities to inform decision making and action.
- Experience and understanding of a range of techniques for analysis of research data, synthesis of findings, and presentation of clear findings that colleagues can understand and use.
- A good understanding of the diversity of users of government services, and the ability to include many kinds of users in appropriate research activities.
- Experience of working with colleagues to plan and do continuous user research in a multidisciplinary team.
- Experience of involving your team in research activities, and in analysis and synthesis.
- A good understanding of the social and technological context for government services, and the ability to align user research activities to help their team understand changing user behaviour.
- Understanding of agile approaches.
- Some knowledge of current technologies used to build and operate digital services, and the different technical roles in a digital team.

Main responsibilities:

- Planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of government services.
- Carrying out user research activities from recruiting participants, preparing discussion guides and moderating research sessions.
- Leading colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour.
- Communicating user research findings to help the team and wider organisation develop a deep understanding of users and their needs - including presentations at show and tells, designing and maintaining research outputs and creating formal reports.
- Working closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.
- Mentoring and guiding more junior user researchers.
- Contributing to the wider user research community - including presenting at meetups and writing blog posts.

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