Lead User Researcher

7 months ago

Sheffield, United Kingdom Home Office Full time

**Details**:
**Reference number**:

- 310911**Salary**:

- £69,200 - £80,520-
**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- HO - Digital Data and Technology - User Centred Design**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Croydon, Manchester, SheffieldAbout the job

**Job summary**:
We’re looking for a **Lead User Researcher** who wants to make a lasting impact on how the Home Office delivers user-centred products and services.

This role is in our Data Services and Analytics team, which builds and operates products for internal and external users which improves access and analysis of data to enable smarter decision making and risk identification.

We’re looking for an expert practitioner to lead a team, working closely with Product Managers, Programme Managers and senior stakeholders to resource teams, resolve problems and develop future projects. You will also work closely with the Head of User Centred Design on resourcing, ensuring best practice and building an inclusive community.

We are growing our User-Centred Design team in this area of the organisation and as the most senior UCD role, we will also be looking for you to lead and supervise our wider user-centred design community within this part of the organisation.

You can learn more about design and research in the Home Office on our blog:

- Establishing the Home Office User Research Ethics Board.
- Using ‘cooperative usability testing’ with our expert users.
- Psychological safety for researchers.
- How inclusive services help us to deliver effectively.

You’ll ensure services meet both user needs and business goals and will promote your discipline, taking a lead in the wider department and cross government user research communities. To promote quality and consistency, you’ll ensure the User Research team follows the GDS Service Manual and assess services against the Digital Service Standard.

You will also carry out line management, mentoring, training and other activities designed to up-skill junior staff in primary research techniques, as well as recruitment activities to ensure that we continue to have the required skills within the organisation.

You’ll communicate insights from research in engaging and impactful ways to delivery teams and stakeholders to drive change and improve government services.

We’re looking for people who are collaborative, inclusive, open to their work being critiqued and who are empathetic towards their colleagues and users. A healthy balance of determinism and pragmatism will be needed on our complex services and products.

By joining Data Services and Analytics now, you can help drive forward our aim to become recognised as the leading provider of data insight services in Government.

We embrace diversity and inclusion to ensure we represent the public we serve, and we are passionate about fair treatment and the well-being of our colleagues as part of our ambitions to be a brilliant Civil Service.

**Job description**:
Your main day to day responsibilities will be:

- Working with the Head of User Centred Design to ensure current and future resourcing needs for user research are met, by upskilling, hiring new talent and allocating resources as required.
- Collaborating with the Head of User Centred Design and the Portfolio team to develop and assure good user research practice.
- Communicating with senior stakeholders to promote a user centred approach and balance user needs with business needs.
- Building and leading a team of User Researchers and other UCD professionals, providing performance feedback and supporting their learning and development goals
- Ensuring that delivery teams take a user-centred, evidence-based approach to service design and delivery.
- Ensuring that delivery teams build services that are accessible and inclusive and that this is informed by research with participants from the full range of users who rely on government services in their research.

**Other day-to-day activities**

You will also be expected to carry out the following day to day activities:

- Providing hands on support and user research as required.
- Running stakeholder workshops to set expectations of standards and ways of working.
- Providing user research expertise and consultancy to the portfolio.
- Contributing to the internal research community by speaking at internal events, sharing best practice and contributing to a central repository of research assets.
- Contributing to the wider research community, for example by blogging, speaking at conferences etc.

**Person specification**:
**Essential Skills**

You’ll have a demonstrable passion for user centred design, with the following skills or extensive experience in:

- Understanding organisational strategy and objectives, alig

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