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Customer Advisor

3 months ago

Slough, United Kingdom AkzoNobel Full time

**Date**:7 Feb 2024

**Location**: Slough, GB

**Company**:AkzoNobel

We supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are increasingly relying on. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

© 2023 Akzo Nobel N.V. All rights reserved.

**Customer Advisor**

**Competitive salary plus benefits**
**Slough SL2 5DS**

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

**Job Purpose**

**Responsibilities**:

- Provide our customers with expert technical advice on all AkzoNobel decorative brands & products.
- Handle & resolve customer complaints & turn them into opportunities.
- Agree & negotiate settlements that are satisfactory to the customer & appropriate to the business.
- Publicise websites to customers to increase web usage.
- Follow Company processes & procedures & meet KPI’s.
- Update & maintain records.
- Promote our products & services to maximise sales.

**Job Requirements**
- GCSE Maths and English Grade C or above (or equivalent)
- Relevant administration experience.
- Excellent communication, organizational & interpersonal skills.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Good at building relationships & committed to providing excellent client service.

**What Makes You Stand Out**
- A Growth Mindset
- Used to handling & resolving customer complaints
- Eye for detail & good at meeting deadlines.
- A positive can do attitude
- Strong communication skills
- Easily adaptable & can conquer stressful situations
- Take pride in your work
- Committed to living our company values
- Friendly & outgoing

**What do we Offer at AkzoNobel**
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:

- Competitive Salary (depending on experience).
- 25 days holiday excluding bank holidays.
- Income protection.
- Staff discount at Dulux Decorator Centre stores.
- Employee Assistance Programme.
- Employee Life Assurance.
- Company pension.
- Product discounts.
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more

We have been inventing the future for more than two centuries and need people like you to be part of the team.

We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.

LI-SH1

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.