Receptionist Critical Care

4 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Adult Critical Care
- **Grade**
- Band 2
- **Contract**
- Permanent: 7-day rota (which includes Bank Holidays)
- **Hours**
- Part time - 34.5 hours per week
- **Job ref**
- 164-5328449**Site**
- QMC & City Hospitals
- **Town**
- Nottingham
- **Salary**
- £22,383 Per annum
- **Salary period**
- Yearly
- **Closing**
- 11/06/2023 23:59Job overview

The role is important for the smooth running of the Adult Critical Care unit. Whilst working under the direction of the ward sister and supporting a multi-disciplinary team with receptionist duties, you will be expected to show initiative and communicate well, both in writing and verbally. The post holder does require computer literacy and full training to use the hospital systems will be given.

Main duties of the job

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

A receptionist is required to complete the team. The post involves shift work working as part of a 7-day rota (which includes Bank Holidays).

We expect you to be caring, enthusiastic and well motivated. You’ll need to demonstrate effective written and verbal communication skills. You’ll also manage to demonstrate behaviours consistent with the Trust’s values.

Working for our organisation

To liaise with other Receptionists to ensure a continuity of service.

To meet and greet all callers to Critical Care personally or by phone in accordance with the Trust’s values, beliefs and behaviours.

To facilitate the access of patients and visitors to and from the Critical Care Unit using the security doors.

To ensure that visitors receive accurate directions to where their relatives are located on the ward.

Detailed job description and main responsibilities

KEY JOB RESPONSIBILITIES

Patient Records
- Demonstrate knowledge of computerised patient administrative systems.
- Complete necessary documentation and input data on PAS for admissions, transfers, deaths and discharges of patients, including updating patient information as
- Check unit bed state and record all patient activity.
- Check that appropriate consultant has been allocated to each patient and appropriately, track case notes, ensuring patient movements, transfers or discharges are recorded appropriately, liaising with Admissions to ensure that data is correct.
- Log on to NHS Strategic Tracing Service to accurately trace details of patients’ general practitioners, dates of birth and other information where this information is not known, incomplete or inaccurate.
- Regularly file results slips, investigation reports and nursing documentation in case notes, maintaining patient confidentiality at all times. Ensure that all loose papers, including history sheets, investigation reports etc. have been appropriately secured and filed.
- Communicate with GP surgeries to provide details of admissions and deaths when necessary.
- Monitor PAS system several times a day for all patients’ test results and record these in patients’ results charts.
- Liaise with medical secretaries, theatre staff and shift charge to co-ordinate booking and/or cancellation of elective patients and record resultant admission or cancellation details.
- Photocopy medical notes for discharges to other hospitals, where appropriate.
- Collate & return case notes and X-rays to file as and when required.
- Maintain stock of medical and nursing documentation and general stationery - order new supplies or photocopy templates as necessary.

See attached JD for full details.

Person specification

Training and Qualifications

Essential criteria
- To be educated to GCSE / O-Level or equivalent standard including English and Maths
- Computer literacy including typing skills and experience using Microsoft Office programmes

Desirable criteria
- Previous Clerical Experience

Experience

Essential criteria
- Customer service skills
- Ability to work under pressure and use own initative

Desirable criteria
- Previous work in a healthcare setting

Communication & relationships

Essential criteria
- Excellent Commuinication skills
- Friendly and approachable

Analytical and Judgement Skill

Essential criteria
- Understand the importance of confidentiality
- Exercise judgement and know when to seek advice when dealing with patient enquiries

Planning and organisation

Essential criteria
- Calm and well organised
- Ability to prioritise own tasks

Physical skills

Essential criteria
- Fit to perform duties in accordance with JD
- Able to manual handle and manoeuvre equipment/loads

Other requirements

Essential criteria
- Demonstrate a flexible approach towards working Monday to Sunday with daytime hours currently but the potential for this to include cross site cover and different shift patterns
- Ability to cope with daily exposure to distressing sights, sounds and situations
- _________________________________________

Bring your whole self to work for us

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