German Speaking 3rd Line Technical Support
6 months ago
Rosyth
Ref: 8128GIT
**COMPANY PROFILE**
Our client is a well-established provider in the scientific field.
**RESPONSIBILITIES**
**German speaking 3rd line Technical support**
**Salary: Up to £40,000 p.a basic + Benefits**
**Location: Rosyth, Scotland**
At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland
**Ref: 8128GIT**
** Hybrid working **
**Main duties**:
To provide technical networking support and fault diagnosis, and assist with case escalations.
**The Role**:
- To provide remote fault diagnosis and resolution of software and network errors
- To remotely assist customers with the installation of complex custom software
- To schedule and complete data migrations and software upgrades
- To log cases in the database and update customers appropriately
- To assist with troubleshooting of escalated cases and provide resolutions, following the SLA
- To improve technical knowledge and keep up to date with new product launches
- To monitor trends software and networking faults in order to aid early detection and prevention
**CANDIDATE'S PROFILE**
- **Fluency in German (written and spoken) is essential**:
- **Previous experience in technical support in hardware**:
- Previous experience in Windows OS, MS Access and SQL databases
- Problem-solving and excellent communication skills
- IT literate
**SALARY**
**Up to £40,000 p.a. basic + Benefits**
**Keywords**
IT, Help Desk, Technical Support, IT Support, Windows support, Software, Telecommunication, Network Support, Network environment, LAN, WAN, 3rd line, NAS, Network Attached Storage, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
**STATUS**
Live
**SALARY**
Up to 40,000 p.a.
**REFERENCE**
8128GIT
**LOCATION**
Rosyth
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