Customer Account Administrator

3 weeks ago


Gloucester, United Kingdom Gold Group Full time

**Job Title**: Customer Account Administrator
**Location**: Cheltenham

As a key member of the Customer Services team, you will manage our existing and potential customer relationships to increase our sales, profitability and customer satisfaction. You will help ensure that the business meets our customer commitments.

**Key Responsibilities**:

- To issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.
- To understand and interpret the customers' requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.
- To process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date is given.
- To issue order acknowledgements to the customer which accurately reflect the Company's conditions of acceptance.
- To handle customer order enquiries in a responsive and professional manner.
- To pro-actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.
- To assist in the expediting of information to ensure that the customers' requirements are met.
- To produce the required release and despatch paperwork, ensuring that these reflect the customers' requirements as stated on the original order.
- To compile and issue regular order status reports, as agreed with customers.
- On major accounts, regularly reconcile the MRP order book with the customers' own view of demand.
- To participate in periodic reviews with Customers as required.
- To carry out any other duties as may be reasonably requested by the Customer Service Manager.

**Required Skills & Experience**:

- Experience in a customer service role
- Experience working within an administrative based role or environment, providing high quality service and support
- Excellent customer interface skills
- Committed to customer satisfaction
- Well organised, confident and professional
- Proficient with Microsoft products (Word, Excel, PowerPoint & Databases)

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.



  • Gloucester, Gloucestershire, United Kingdom Gold Group Full time

    Job Title: Customer Account AdministratorLocation: CheltenhamAs a key member of the Customer Services team, you will manage our existing and potential customer relationships to increase our sales, profitability and customer satisfaction. You will help ensure that the business meets our customer commitments.Key Responsibilities: To issue quotations to...


  • Gloucester, United Kingdom Adecco UK Full time

    **Accounts Administrator** **Start**: ASAP **Location**: Quedgeley, Gloucestershire **Duration**: 8-12 weeks **Pay**: £12.36 p/h **Hours**: Monday-Friday 09:00-17:00 Our client is looking for an experienced Administrator for the next 8-12 weeks to support their Customer Service and Accounts team. Once training has been completed you will have the...


  • Gloucester, United Kingdom G B Solutions Full time

    **Accounts Administrator** **£24,000** **Gloucester** **3-month contract with a view to a permanent** This role will be office-based, Monday-Friday, working closely with the Finance Controller and the Office Manager. The role will be 80% finance based, with the other 20% having some admin and reception duties to handle. Our clients have created a great...


  • Gloucester, United Kingdom Anderson Recruitment Ltd Full time

    Our client based in Tuffley, Gloucester has a vacancy for an Accounts Assistant to join the existing long standing friendly accounts team based on a 12 month maternity cover contract with potential to lead to permanent. Main purpose of job: Daily reconciliation and posting to the computer system of all bank statement entries. Sales ledger administration &...


  • Gloucester, United Kingdom Anderson Recruitment Ltd Remote Work Freelance Full time

    Our client based in Tuffley, Gloucester has a vacancy for an Accounts Assistant to join the existing long standing friendly accounts team based on a 12 month maternity cover contract with potential to lead to permanent. Main purpose of job: Daily reconciliation and posting to the computer system of all bank statement entries. Sales ledger administration &...


  • Gloucester, United Kingdom Anderson Recruitment Full time

    The role will be working on a brand-new account which is one of the biggest accounts the company deal with and therefore will be a very busy and fast paced position. **Responsibilities/Duties;** - Keeping records of customers enquiries and processing orders - Liaising with clients and suppliers regarding orders - Helping clients understand the products on...


  • Gloucester, United Kingdom Hays Specialist Recruitment Limited Full time

    Accounts Administration I Permanent I Full Time I £26,500 I Generous Benefits Package Your new company Working for a well-established SME organisation, who provide high standards of customer service within the construction industry. Based within the Cheltenham Area Full time role working 40 hours a week. Your new role This is a wide-ranging role that...


  • Gloucester, United Kingdom Arjo Full time

    **Position**:Customer Service Administrator **Location**:Gloucester - Service and Technical Centre **Hours**:Full Time, 37 hours per week **Contract type**:Permanent **This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.** **The impact that you will...


  • Gloucester, United Kingdom Andy Lee Transport Ltd Full time

    Accounts Administrator, to cover all accounts procedures for a very busy family run transport company. Duties to include, but not limited to - Sales and Purchase Ledger - Bank Reconciliations - Payroll - Pension administration - HR administration - Journals - VAT - Dealing with Finance Companies - Insurance Claims - Updating Spreadsheets - Obtaining...


  • Gloucester, United Kingdom JUICE RECRUITMENT Full time

    Juice Recruitment is delighted to be supporting a fast-growing and leading company in their search for a Customer Service Administrator! This is an excellent opportunity for someone with some office experience to develop in a rewarding enviroment. Day to Day - Taking inbound calls regarding customer queries and enquiries - Booking meetings and attending...


  • Gloucester, Gloucestershire, United Kingdom Kate+Co Full time

    Accounts Administrator Permanent / Full Time Gloucestershire Posted 2 hours ago KCGroup KC Group are working with a leading organisation in Cheltenham, who are looking to recruit an Accounts Administrator to join their growing finance team. Responsibilities include – Preparing payments Debtor maintenance Accounts Payable Treasury ...


  • Gloucester, United Kingdom Kate+Co Full time

    Accounts Administrator Permanent / Full Time KCGroup KC Group are working with a leading organisation in Cheltenham, who are looking to recruit an Accounts Administrator to join their growing finance team.   Responsibilities include – Preparing payments Debtor maintenance Accounts Payable Treasury Adhoc...

  • Accounts Administrator

    2 months ago


    Gloucester, United Kingdom SK Heating and Cooling Ltd Full time

    SK Heating and Cooling are a leading refrigeration, air conditioning and heating company based in Gloucester. We are looking for a Part time, temporary, Accounts Administrator to join our expanding business. 40 hours per week (Monday - Friday) Main Duties to include: - Sales Ledger - Sales invoice processing - Sage50 & CRM data inputting - Credit control &...


  • Gloucester, United Kingdom Anderson Recruitment Full time

    **Accounts Administrator** Due to continued growth and expansion our reputable, innovative, and dynamic client within the construction industry have a brand-new permanent vacancy for an Accounts Administrator to join the team. Based within the stunning offices in Gloucester, this is a chance to be a part of a supportive and flexible company that have a very...


  • Gloucester, United Kingdom Anderson Recruitment Full time

    **Accounts Administrator** Due to continued growth and expansion our reputable, innovative, and dynamic client within the construction industry have a brand-new permanent vacancy for an Accounts Administrator to join the team. Based within the stunning offices in Gloucester, this is a chance to be a part of a supportive and flexible company that have a very...


  • Gloucester, Gloucestershire, United Kingdom Postify Ltd Full time

    Job Role:Administrator / Accounts AdministratorLocation:Gloucester (GL10)Salary:£25,000k – £30,000k per annum depending on experienceContract type:Temp to Perm. Permanent contract on offer for an exceptional candidate.


  • Gloucester, Gloucestershire, United Kingdom Shorterm Group Full time

    Customer Support Administrator - £13.41ph PAYE - CHELTENHAM - INTERVIEWS THIS WEEKHours 08:00 - 16:30 Mon - Thurs08:00 - 13:00 Fri12 months temp positionJob description Launch all orders inline with master production schedule (MPS) and update production activity control (PAC) plan. Ensure all internal works order documentation and modification sheets (CRMS)...


  • Gloucester, United Kingdom Anderson Recruitment Full time

    My fantastic client based in Gloucester are currently recruiting for a Trainee Customer Service Administrator to join their team on a permanent basis. **Responsibilities;** - Management of new customer enquiries (including account set ups) - Daily review of tasks within CRM - To cost accurately against validated drawings from Design - Compile accurate...


  • Gloucester, United Kingdom Anderson Recruitment Full time

    My fantastic client based in Gloucester are currently recruiting for a Trainee Customer Service Administrator to join their team on a permanent basis. **Responsibilities;** - Management of new customer enquiries (including account set ups) - Daily review of tasks within CRM - To cost accurately against validated drawings from Design - Compile accurate...


  • Gloucester, Gloucestershire, United Kingdom Kelly Services Full time

    Accounts Payable Administratorup to £30,000 FTEGloucester siteDuration: 6 months Temporary Accounts Payable position in an acquisitive, profitable and market-leading business, headquartered in Cheltenham. Our client operates in an interesting sector and is looking for an experienced Accounts Payable Administrator to join them for a specific project...