Trainee Customer Service Administrator

3 weeks ago


Gloucester, United Kingdom Anderson Recruitment Full time

My fantastic client based in Gloucester are currently recruiting for a Trainee Customer Service Administrator to join their team on a permanent basis.

**Responsibilities;**
- Management of new customer enquiries (including account set ups)
- Daily review of tasks within CRM
- To cost accurately against validated drawings from Design
- Compile accurate quotations
- Daily order entry (including non-manufactured process)
- Daily checks against order entry
- Manage the sales process for resolving the cancellation of orders. Ensuring that such matters are expedited speedily, and the information in V’Pak is accurate and up to date.
- Ensure problems are resolved swiftly when dealing with customer concerns (including late deliveries)
- Maintain daily KPI’s
- Maintain good working relationships with customers
- To ensure that continuity of the role is achieved over periods of absence.
- Perform any ad hoc duties deemed appropriate by the Supply Chain Manager
- Previous experience within customer service, whether this is in the office, retail or hospitality
- Good analytical skills
- Good working knowledge of MS Office

**Hours-** Monday to Friday
- 8am-4pm

**Salary-** £22,000 + Excellent benefits including 26 days holidays plus bank holidays


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