Customer Service Agent Part-time

4 weeks ago

Nottingham, United Kingdom Chubb Fire & Security Full time

Company Description

Security Monitoring Centre in Nottingham have an opportunity for a CCTV Customer Service Agent to join us on a part time, permanent basis. We have various hours available including; evenings, nights & weekends. (_Full Time positions are also available)._

**Job Description**:
With full training you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
- Make outbound calls to customer and external organisations including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system

**Working Hours**:19.25 contractual hours per week (overtime is available)** **The number of working hours can be flexible within the following working patterns, with a minimum of 4 hours per shift.
- Weekday Evening’s (between 4pm-1am)
- Weekend’s (between 8.30am-7pm)

**Induction / Training Requirement**_:_**_ Although this is a part time position, you will be required to carry out a training and induction programme. _Whilst training (2-3 weeks only) you will need to be available to work Monday to Friday 9.00am to 5.00pm - Fully paid

**Qualifications**:
You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based, or contact centre environment.
- Excellent listening skills
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
- Strong IT skills

Additional Information
**What We Can Offer You...**

Salary of £12,720 per annum including shift allowance.
- Generous holiday allowance
- Enhanced overtime rates *
- Free Onsite Parking
- Cycle to Work Scheme
- Company Pension Scheme
- Employee Referral Scheme (£1,000)
- Life Assurance
- Discounts with many retailers, premium brands, cinemas...
- Cashback & Voucher Schemes/SmartSpending App
- Childcare Vouchers
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing assistance services
- Ongoing training & development
- **Overtime Rates**: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) **| **Bank Holidays paid at 2.5x basic rate** | **Christmas Days & New Years’ Day at 3x basic rate

**More About Us**:
Creating solutions for people and our planet, our company values are our absolutes -** **RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE**. **We work and win together, while never compromising our values.

Security Monitoring Centres (SMC) is made up of three of the UK’s leading security businesses; SMC Custodian, SMC Vision and Mentor Business Systems. Combined, these businesses have over 70 years’ experience in developing technology and training our people.

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