Programme Coordinator

6 days ago

London, United Kingdom SEO London Full time

Job description

**SEO London's Programme Coordinator Roles**

As part of our commitment to preparing talented students for success, we are currently recruiting for four Programme Coordinator positions across four programmes:

- Schools
- Law
- Real Estate
- Alternative Investments

**OUR VISION**: A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success
**OUR MISSION**:To prepare talented students from underserved and underrepresented backgrounds for career success.
**OUR VALUES**: We value teamwork and champion diversity in all its forms, including diversity of thought. We demonstrate empathy and passion in everything we do. We act with integrity; communicating openly and provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.

**ROLE DESCRIPTION**

The role of a programme coordinator is ensuring the smooth running of all student related events. This will include having a full understanding of the SEO-London law programmes; understanding the legal industry that the programme supports; how these fits into the SEO-London organisation and using this knowledge to liaise with students and client/partner firms to run, organise and market successful events. In turn this role will be responsible for using data to run reports to show the impact of each programme.
In coordination with the senior programme coordinator you will make recommendations for possible changes and ideas to further support the student experience. The role will also ensure a seamless and professional level of customer care to all students.

**ACCOUNTABILITIES**

DAY TO DAY DELIVERY OF EVENTS
- Responsible for the overall administration of all student events, with specific responsibility to ensure student communication is exceptional. Including event management, student and partner communication and coordination of all the relevant stakeholders, along with posting roles on opportunities pages, promoting events and managing the law commercial awareness newsletter content.

STUDENT MANAGEMENT & QUERY HANDLING
- Responsible for the relationship management of the students - including the ability to understand needs, resolve issues and anticipating and creating a strong relationship on behalf of SEO-London
- Responsible for managing student query escalations and to identify where there are opportunities to improve communication, marketing, or the type of events
- Responsible for managing the programme inbox (where applicable)
- Responsible for identifying creative and innovative ways to connect, educate and train students
- Responsible for attending campus events and representing SEO-London professionally with knowledge and enthusiasm
- Organise mentoring and buddying allocations

QUALITY ASSURANCE
- Responsible for ensuring that all information relating to the events and student data is managed within the GDPR guidelines and is updated in Salesforce effectively for tracking purposes. Responsible for running reports to track and monitor events from the CRM.

**REQUIRED QUALIFICATIONS**
- University degree (any discipline)

**SKILLS AND EXPERIENCE**

We are looking for applicants who have some demonstrable experience in some of the following skills and will be willing to learn and develop others:

- Project Management
- Stakeholder management
- Organisation skills
- Having a keen interest and knowledge about the industries SEO-London operates in, along with having a working knowledge of the student lifecycle (both school and University) in the geography
- Business writing skills
- Diversity and inclusion knowledge
- Database experience and analysing data
- Strong understanding of employability skills required by students to be job market ready
- Microsoft (Outlook, Word, Excel, PowerPoint) - ability to create & edit documents in word, creating spreadsheets, tables & running and analysing pivot tables in excel; along with the ability to manage outlook and create PowerPoint slideshows. Ability to use Teams and Zoom to communicate and collaborate.
- Demonstrable communication and listening skills
- Ability to collaborate and work as part of a team
- Empathic approach to working with others

**WHAT WE OFFER?**
- Salary: £26k - £28k
- Generous Annual Leave: 28 days + Bank Holidays
- Enhanced Family Friendly Policy
- Flexible working - 2 days in the office
- Benefits: Employee Assistance Programme, Private Health Insurance, Discount to Nuffield Gyms via Private Health Care and more

**CLOSING DATE FOR APPLICATIONS**

11pm, Sunday 18 February 2024
***

**EQUAL OPPORTUNITIES STATEMENT**

As part of its recruitment policy, SEO London intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion or is disadvantaged by any condition or require

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