Customer Services Coordinator

3 weeks ago


Felixstowe, United Kingdom Goldstar Transport Ltd Full time

**Salary**:£25,000 - £30,000 DOE

**Hours of Work**:Full Time - 08:30 to 17:30 hrs **(1 in 7 Saturdays 07.00 - 11.00)**

**About the Company**:
Goldstar Transport is a market-leading transport & logistics company based in the UK. Our reputation, combined with our unmatched drive to deliver excellence across every part of our industry, allows us to adapt and deliver on the ever-changing demands of our industry and clients.

**Due to continuous expansion, Goldstar Transport Ltd are looking for a dynamic individual to join our Customer Services team in our Felixstowe Head Office.**

The role is office based and the key purpose is to ensure customer needs are met, and all details are correct for the operational side of the business.

**Duties and Responsibilities**:

- Oversee data entry into Truckcom
- Ensure all bookings are correct in the form of a daily call over
- Ensure all releases are in place ready for collection
- Any containers that are not ready for collection to be discussed directly with the customer in a timely fashion
- Any issues with booking times to be addressed directly with the customer the day before the booking date, ideally two days before if possible
- Late runners must be advised to the customer in good time, all late runners and other issues to be monitored until the job has been completed
- Customer can or will have access to Truckcom, encourage the customer to utilise this tool to track any late runners and download PODS
- Maintain a close and good working relationship with the customer
- Solve simple customer concerns, the core responsibility of customer service is to be able to answer any concerns the customer may have
- React quickly to sudden issues offering the customer our full support
- Ensure the job is rated Correctly
- Mark the job as ready to invoice
- Ad hoc duties as required

**Skills & Attributes**:

- Proficient in MS Excel, Word, Outlook and PowerPoint
- Ability to question, challenge and improve upon existing processes
- Ability to work in a small team in addition to having experience of establishing strong working relationships with colleagues from other areas
- Be able to work to tight deadlines
- Ability to multi-task with a calm and flexible approach
- Positive attitude
- Methodical and organised approach
- Ability to prioritise
- Enthusiasm to learn and to progress through experience and training
- Capable of operating with mínimal supervision within broad guidelines
- Excellent levels of commitment and motivation
- Initiative and enthusiasm
- Excellent communication and ‘people skills’
- Good planning and organisational skills

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

Work Location: In person

Application deadline: 24/07/2023



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