Lead Therapies Team Business Coordinator
5 months ago
Company Ethos
Inclusion is a private healthcare provider with a professional, yet warm and compassionate approach. Inclusion employees and associates are expected to convey this approach to everyone they have contact with.
We understand that our clients expect a high quality and timely service, and as such everyone’s role within Inclusion is fundamental in ensuring we deliver on this expectation, providing Occupational Therapy services with understanding and care.
The Therapies Team
Our Therapies Team pride themselves in delivering a high quality, comprehensive and bespoke Occupational Therapy service to clients of all ages who have wide ranging OT requirements.
The team work in partnership with a wide variety of referrers and commissioners in order to be able to tailor our service to each referrer’s and client’s specific requirements. Our referral partners include case managers, solicitors, education authorities and other statutory services (eg ICBs), schools, charities, the client themselves, family members and care homes; all looking to find the right Occupational Therapist to work collaboratively with them and their client.
The team take time to understand the needs of each client. They ensure that the assigned therapist is the perfect match in terms of skills, knowledge, and experience, in order to be able to provide the optimum service with understanding and care.
Whether someone is looking for a skilled neuro rehabilitation OT in Essex; an experienced paediatric OT in London; a specialist postural management OT in Stoke; or an expert housing and equipment OT in Liverpool; our goal is to provide the ideal OT for them.
Scope of role
The person in role is responsible for handling all client enquiries and referrals into the team, from the point of initial contact through to case closure. This includes a wide variety of administrative tasks and has a requirement for attention to detail, excellent customer service and time management skills. Some examples of associated tasks include the identification of suitably skilled OTs to allocate work to, sending quotes and documents to referrers, ensuring all work is progressed through our internal processes and procedures and raising invoices/completing relevant book keeping tasks as appropriate. They will ensure that a high level of customer service is always maintained and that all new enquiries and active case workflow tasks are actioned within our KPI’s and service user expectations.
Continued change is part and parcel of a growing business. The postholder will therefore also need to be able to be flexible, embracing and adapting to change on a regular basis.
**Responsibilities**:
- Ensure an exceptional customer service experience is always received, in every step of their journey.
- Ensure GDPR and Data Protection responsibilities are always followed.
- Enquiries & Referrals: Organise and manage the Therapies Team Enquiry Service ensuring all enquiries are logged and responded to in a timely manner. Complete/submit quotes and follow up as appropriate to assist within the sales process.
- Case Load monitoring. Tasks include allocation of new referrals to relevant OTs; associate and client liaison; monitoring case progress through to completion; monitoring & reporting on KPI’s; identifying and escalating concerns to the Therapies Team Service Manager when required; creating and sending of quotes and invoices; closure of cases as appropriate and in line with Inclusion processes
- IT & Operations: Contribute to continual service improvements and development, ensuring best practice is embedded into all aspects of service delivery. Regularly review and implement improvements to all operational and IT systems used within the service to ensure optimal efficiency, reporting, priority planning and integration are achieved. Administer systems, entering data, updating records and send appropriate updates to the OTs and referrers. Quality assures all areas of administration undertaken within the service.
- Supporting Associate OTs with Case queries; IT concerns; reminders to help case progression within agreed KPIs; proofreading and invoice reminders & processing.
- Finance & Accounting: Create and send client invoices in line with specified processes, processing therapist invoices, finance monitoring and reporting for the service in conjunction with service manager.
- Ensure full service is provided to our clients in line with any SLA’s that may be agreed.
- Follow client specific instructions relating to key tasks such as data sharing, invoicing, regular communications, etc.
- Use supervision and team meetings to develop yourself and the service effectively.
- Other administrative support tasks as and when required by the team.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£35,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Sick
-
Therapy Project Coordinator
4 weeks ago
Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeJob OverviewThe Maidstone and Tunbridge Wells NHS Trust is seeking a highly skilled Therapy Project Coordinator to join their Therapies Team. As a key member of the team, the successful candidate will be responsible for coordinating and overseeing projects, working closely with project teams and stakeholders to ensure effective project governance, assurance,...
-
Rheumatology Therapy Audit Coordinator
4 weeks ago
Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our Rheumatology Team as a Therapy Audit Coordinator. This is a part-time opportunity that will play a key role in assisting the team in safely monitoring the blood results of patients who have been prescribed disease modifying anti-rheumatic drugs.Main ResponsibilitiesOperating...
-
Rheumatology Therapy Audit Coordinator
4 weeks ago
Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our Rheumatology Team as a Therapy Audit Coordinator. This is a part-time opportunity that will play a key role in assisting the Rheumatology Team in safely monitoring the blood results of patients who have been prescribed disease modifying anti-rheumatic drugs.Main...
-
Personal Assistant to Clinical Director of Therapies
5 months ago
Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeThe Therapy Directorate is seeking a Personal Assistant to provide a full, confidential, administrative, secretarial service to the Therapy Triumvirate (Clinical Director of Therapies, General Manager and Quality Lead). This requires excellent time management, organisational and communication skills both with internal and external organisations and an...
-
Senior Therapy Assistant
5 months ago
Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeWe are looking for dynamic and motivated individuals to join our ward-based Therapy associate teams at both Tunbridge Wells Hospital and Maidstone Hospital sites. This is an exciting opportunity to be part of a new team being introduced into MTW with the purpose of enabling patients and preventing hospital acquired deconditioning. As a founding member of the...
-
Lead Team Coordinator
1 week ago
Tunbridge Wells, Kent, United Kingdom Young's Full timeSucceed in a dynamic environment as our Lead Team Coordinator.The White Bear is a highly-regarded pub that has earned the trust of local residents, who frequently visit for expertly crafted cocktails and delicious meals. A haven for food enthusiasts, guests from far and wide travel to experience our traditional dishes, which are prepared to...
-
Occupational Therapy Assistant
4 weeks ago
Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeJob OverviewWe are seeking an enthusiastic and motivated individual to join our dynamic team of occupational therapists as a Therapy Assistant. The successful candidate will have experience in occupational therapy, good communication skills, and the ability to work as part of a multidisciplinary team.Main Duties of the JobAssist occupational therapists in...
-
Occupational Therapy Assistant
4 weeks ago
Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeJob OverviewWe are seeking an enthusiastic and motivated individual to join our dynamic team of occupational therapists as a Therapy Assistant. The successful candidate will have experience in occupational therapy, good communication skills, and the ability to work as part of a multidisciplinary team.Main Duties of the JobAssist occupational therapists in...
-
Occupational Therapy Assistant
4 weeks ago
Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeJob OverviewWe are seeking an enthusiastic and motivated individual to join our dynamic team of occupational therapists as a Therapy Assistant. The successful candidate will have experience in occupational therapy, good communication skills, and the ability to work as part of a multidisciplinary team.Main ResponsibilitiesThe Therapy Assistant will work with...
-
Apprentice Therapy Admin Assistant Virtual Fracture
6 months ago
Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeAn exciting opportunity has arisen for a apprentice to join our Administration Team in the Therapies Department. We are a expanding team looking for someone who likes a challenge with good learning opportunities to begin your career in the NHS. Prepare the previous days A & E and Minor Injuries Unit attendances for the Virtual Fracture Clinic (VFC): data...
-
Occupational Therapy Assistant
4 weeks ago
Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeJob OverviewMaidstone and Tunbridge Wells NHS Trust is seeking a highly motivated and enthusiastic individual to join our dynamic team as an Occupational Therapy Assistant. This exciting opportunity will provide the successful candidate with the chance to work alongside experienced occupational therapists, assisting in the delivery of high-quality patient...
-
Therapy Administrator
4 weeks ago
Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeJob overview Working within the Therapies Team, the post holder will be required to play a role in , coordinating and overseeing projects and will require close working with project teams and clear comprehensive project governance, assurance and support. Reporting to the General Manager & Clinical Director, the post holder will be required to work...
-
Science Team Lead, Collaborative
5 months ago
Royal Tunbridge Wells, United Kingdom IQVIA Full timeCompany overview An IQVIA business, publishes Medthority (), which provides a trusted and compliant decision support tool for healthcare professionals, offering an array of curated content, from prescription medicines insights to clinical trial highlights and treatment guidelines. At the heart of our platform are disease-specific Learning Zones,...
-
Support Services Coordinator
3 weeks ago
Tunbridge Wells, Kent, United Kingdom Meridian Business Support Full timeAbout the RoleMeridian Business Support is seeking a highly organized and efficient Support Services Coordinator to join our busy real estate / commercial property department. As a key member of our team, you will provide administrative support to our lawyers and contribute to the smooth running of our operations.Key Responsibilities:Provide an efficient...
-
Occupational Therapy Assistant
1 day ago
Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeJob summary This is an exciting development opportunity for a Band 3 Occupational Therapy role within Orthopaedic services at Maidstone & Tunbridge Wells Trust. We are a friendly and supportive team with robust supervision and training in place. Our aim for clients is to prevent unnecessary hospital admission, support them to remain in the...
-
Colposcopy Coordinator
5 months ago
Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeThe role of the Colposcopy co-ordinator is to support the Lead Colposcopy Coordinator in ensuring all colposcopy patients have both new and follow up appointments appointed within the correct times scales and that all patients are monitored appropriately. To assist the cervical screening programme lead (CSPL) with cancer auditing. Have specific...
-
Occupational Therapy Assistant
1 day ago
Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeAbout the Role:We are seeking a skilled Occupational Therapy Assistant to join our team at Maidstone and Tunbridge Wells NHS Trust. In this exciting development opportunity, you will play a crucial role in supporting patients to maintain their independence and participate in occupational activities.Job Summary:This Band 3 Occupational Therapy Assistant...
-
Business Development and Marketing Coordinator
4 weeks ago
Tunbridge Wells, Kent, United Kingdom Stone Recruitment Group Full timeJob Title: Business Development and Marketing CoordinatorWe are seeking a highly motivated and organized Business Development and Marketing Coordinator to join our team at Stone Recruitment Group. The successful candidate will provide administrative support to our Marketing and Business Development team, ensuring the smooth execution of various marketing...
-
Tunbridge Wells, Kent, United Kingdom IQVIA Full timeCompany Overview:IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We aim to make a significant impact by pushing the boundaries of human science and data science.Job Summary:We are seeking an experienced medical writer and team manager to lead our healthcare content...
-
Wellbeing Coordinator
6 months ago
Royal Tunbridge Wells, United Kingdom Country Court Full time**Wellbeing Coordinator - **Required at Birkin Lodge Nursing Home in Tunbridge Wells, Part of the Country Court Family** **Hours: 32 Hours per week, working weekends on rota (0900-1730)** Located in Tunbridge Wells & just 10 minutes from the train station, Birkin Lodge Nursing Home offers compassionate family-led nursing & residential care. Led by the...