Lead Therapies Team Business Coordinator

6 months ago


Royal Tunbridge Wells, United Kingdom Inclusion.Me Ltd Full time

Company Ethos

Inclusion is a private healthcare provider with a professional, yet warm and compassionate approach. Inclusion employees and associates are expected to convey this approach to everyone they have contact with.

We understand that our clients expect a high quality and timely service, and as such everyone’s role within Inclusion is fundamental in ensuring we deliver on this expectation, providing Occupational Therapy services with understanding and care.

The Therapies Team

Our Therapies Team pride themselves in delivering a high quality, comprehensive and bespoke Occupational Therapy service to clients of all ages who have wide ranging OT requirements.

The team work in partnership with a wide variety of referrers and commissioners in order to be able to tailor our service to each referrer’s and client’s specific requirements. Our referral partners include case managers, solicitors, education authorities and other statutory services (eg ICBs), schools, charities, the client themselves, family members and care homes; all looking to find the right Occupational Therapist to work collaboratively with them and their client.

The team take time to understand the needs of each client. They ensure that the assigned therapist is the perfect match in terms of skills, knowledge, and experience, in order to be able to provide the optimum service with understanding and care.

Whether someone is looking for a skilled neuro rehabilitation OT in Essex; an experienced paediatric OT in London; a specialist postural management OT in Stoke; or an expert housing and equipment OT in Liverpool; our goal is to provide the ideal OT for them.

Scope of role

The person in role is responsible for handling all client enquiries and referrals into the team, from the point of initial contact through to case closure. This includes a wide variety of administrative tasks and has a requirement for attention to detail, excellent customer service and time management skills. Some examples of associated tasks include the identification of suitably skilled OTs to allocate work to, sending quotes and documents to referrers, ensuring all work is progressed through our internal processes and procedures and raising invoices/completing relevant book keeping tasks as appropriate. They will ensure that a high level of customer service is always maintained and that all new enquiries and active case workflow tasks are actioned within our KPI’s and service user expectations.

Continued change is part and parcel of a growing business. The postholder will therefore also need to be able to be flexible, embracing and adapting to change on a regular basis.

**Responsibilities**:

- Ensure an exceptional customer service experience is always received, in every step of their journey.
- Ensure GDPR and Data Protection responsibilities are always followed.
- Enquiries & Referrals: Organise and manage the Therapies Team Enquiry Service ensuring all enquiries are logged and responded to in a timely manner. Complete/submit quotes and follow up as appropriate to assist within the sales process.
- Case Load monitoring. Tasks include allocation of new referrals to relevant OTs; associate and client liaison; monitoring case progress through to completion; monitoring & reporting on KPI’s; identifying and escalating concerns to the Therapies Team Service Manager when required; creating and sending of quotes and invoices; closure of cases as appropriate and in line with Inclusion processes
- IT & Operations: Contribute to continual service improvements and development, ensuring best practice is embedded into all aspects of service delivery. Regularly review and implement improvements to all operational and IT systems used within the service to ensure optimal efficiency, reporting, priority planning and integration are achieved. Administer systems, entering data, updating records and send appropriate updates to the OTs and referrers. Quality assures all areas of administration undertaken within the service.
- Supporting Associate OTs with Case queries; IT concerns; reminders to help case progression within agreed KPIs; proofreading and invoice reminders & processing.
- Finance & Accounting: Create and send client invoices in line with specified processes, processing therapist invoices, finance monitoring and reporting for the service in conjunction with service manager.
- Ensure full service is provided to our clients in line with any SLA’s that may be agreed.
- Follow client specific instructions relating to key tasks such as data sharing, invoicing, regular communications, etc.
- Use supervision and team meetings to develop yourself and the service effectively.
- Other administrative support tasks as and when required by the team.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£35,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Sick



  • Tunbridge Wells, Kent, United Kingdom Flow Sports Personnel Ltd Full time

    Job Title: Team Lead CoordinatorJob Description:Are you a highly motivated and ambitious leader looking for a new challenge? Do you have a passion for customer service and team development?In this exciting role as a Team Lead Coordinator, you will be at the forefront of delivering exceptional customer experiences and leading high-performing teams to achieve...


  • Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    The Therapy Directorate is seeking a Personal Assistant to provide a full, confidential, administrative, secretarial service to the Therapy Triumvirate (Clinical Director of Therapies, General Manager and Quality Lead). This requires excellent time management, organisational and communication skills both with internal and external organisations and an...


  • Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    We are looking for dynamic and motivated individuals to join our ward-based Therapy associate teams at both Tunbridge Wells Hospital and Maidstone Hospital sites. This is an exciting opportunity to be part of a new team being introduced into MTW with the purpose of enabling patients and preventing hospital acquired deconditioning. As a founding member of the...


  • Tunbridge Wells, Kent, United Kingdom The Massage Company Full time

    The Massage Company is seeking a qualified therapy technician to join our team of experienced therapists. As a key member of our team, you will be responsible for delivering high-quality massage therapy sessions to our clients.Company Overview:We operate a unique membership concept, with regular customers and a full training program. This allows us to...


  • Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    An exciting opportunity has arisen for a apprentice to join our Administration Team in the Therapies Department. We are a expanding team looking for someone who likes a challenge with good learning opportunities to begin your career in the NHS. Prepare the previous days A & E and Minor Injuries Unit attendances for the Virtual Fracture Clinic (VFC): data...


  • Royal Tunbridge Wells, United Kingdom IQVIA Full time

    Company overview An IQVIA business, publishes Medthority (), which provides a trusted and compliant decision support tool for healthcare professionals, offering an array of curated content, from prescription medicines insights to clinical trial highlights and treatment guidelines. At the heart of our platform are disease-specific Learning Zones,...


  • Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    Job summary This is an exciting development opportunity for a Band 3 Occupational Therapy role within Orthopaedic services at Maidstone & Tunbridge Wells Trust. We are a friendly and supportive team with robust supervision and training in place. Our aim for clients is to prevent unnecessary hospital admission, support them to remain in the...


  • Tunbridge Wells, United Kingdom The National Trust Full time

    About the Role">We are seeking an experienced and skilled Business Services Team Lead to join our team at The National Trust in Tunbridge Wells. As a key member of our Regional Business Services Leadership Team, you will be responsible for leading your team to innovate and improve processes, ensuring that our Region is fully supported.


  • Royal Tunbridge Wells, United Kingdom The National Trust Full time

    Business Services Lead - Tunbridge WellsSummary***INTERNAL APPLICANTS ONLY PLEASE***Are you an inspiring people leader with an enthusiasm for organising and helping others to get things done? Acting as a member of the Regional Business Services Leadership Team, your main focus will be on leading your team to innovate and improve our processes and to ensure...

  • Colposcopy Coordinator

    6 months ago


    Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    The role of the Colposcopy co-ordinator is to support the Lead Colposcopy Coordinator in ensuring all colposcopy patients have both new and follow up appointments appointed within the correct times scales and that all patients are monitored appropriately. To assist the cervical screening programme lead (CSPL) with cancer auditing. Have specific...


  • Tunbridge Wells, Kent, United Kingdom Michael Page (UK) Full time

    We are seeking an experienced Senior Project Coordinator Lead to join our team at Michael Page (UK). As a key member of our operations department, you will be responsible for overseeing multiple projects simultaneously, ensuring smooth execution, and meeting deadlines.Your main duties will include coordinating project tasks, managing project timelines, and...


  • Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    **Job Description**Maidstone and Tunbridge Wells NHS Trust is a large acute hospital trust in the south-east of England, providing a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex.We are seeking a Clinical Scheduling Coordinator to join our team, responsible...

  • Nursing Team Lead

    3 weeks ago


    Tunbridge Wells, Kent, United Kingdom Spire Healthcare Full time

    Spire Tunbridge Wells Hospital is a world-class healthcare provider offering fast access to high-quality care. We are currently seeking an experienced Senior Staff Nurse to join our dynamic Surgical Nursing team.The successful candidate will work closely with our consultant team to provide individualised nursing care and procedures, adhering to hospital...

  • Wellbeing Coordinator

    7 months ago


    Royal Tunbridge Wells, United Kingdom Country Court Full time

    **Wellbeing Coordinator - **Required at Birkin Lodge Nursing Home in Tunbridge Wells, Part of the Country Court Family** **Hours: 32 Hours per week, working weekends on rota (0900-1730)** Located in Tunbridge Wells & just 10 minutes from the train station, Birkin Lodge Nursing Home offers compassionate family-led nursing & residential care. Led by the...


  • Tunbridge Wells, Kent, United Kingdom Huntress - Maidstone Full time

    Apprenticeship Training Co-ordinatorJob Summary:We are seeking a skilled and organized individual to join our team as an Apprenticeship Training Co-ordinator in Maidstone. This role will provide support to training managers, coordinate venues, liaise with facilities, and manage internal communication.Key Responsibilities:Supporting Training Managers: Provide...


  • Tunbridge Wells, Kent, United Kingdom Evelyn Partners Full time

    Evelyn Partners is seeking a Tax Advisory Team Lead - Large Business to manage a portfolio of large business clients and undertake corporate tax provisioning, compliance, and advisory work. As a seasoned tax professional, you will have a strong track record of delivering complex tax solutions and developing business relationships.This exciting opportunity...

  • Training Coordinator

    1 month ago


    Royal Tunbridge Wells, United Kingdom CV-Library Full time

    Training Coordinator Salary - £28,000 12 month FTC Provide support to training managers in organising leadership and performance training. Coordinate venues, liaise with facilities, and manage internal communication. Handle data entry, scheduling, and GDPR-related queries. Assist with firm soft skills training and Future Talent programmes,...

  • Training Coordinator

    3 weeks ago


    Royal Tunbridge Wells, United Kingdom Huntress - Maidstone Full time

    Training Coordinator Salary - £28,000 12 month FTC Provide support to training managers in organising leadership and performance training. Coordinate venues, liaise with facilities, and manage internal communication. Handle data entry, scheduling, and GDPR-related queries. Assist with firm soft skills training and Future Talent programmes, including...

  • Bookings Coordinator

    6 months ago


    Royal Tunbridge Wells, United Kingdom G&L Recruitment Consultants Full time

    **Bookings Coordinator** Are you a confident office worker, seeking your next permanent job opportunity in Tunbridge Wells? **What’s on Offer?** Basic Starting Salary within the range of £21,000 - £25,000, depending on experience Career progression opportunities within an office team which has doubled in size to 11 people within the last 12 months...

  • Training Coordinator

    4 weeks ago


    Royal Tunbridge Wells, United Kingdom Huntress - Maidstone Full time

    Training Coordinator Salary - £28,00012 month FTC Provide support to training managers in organising leadership and performance training.Coordinate venues, liaise with facilities, and manage internal communication.Handle data entry, scheduling, and GDPR-related queries.Assist with firm soft skills training and Future Talent programmes, including trainee...