Presentation Specialist
6 days ago
Presentation Specilist ( EMEA, APAC)
Presentations Specialist
Position: Presentations Specialist
Location: Bank of America Merrill Lynch
Reporting to: Senior Presentations Specialist
Direct reports: None
Working Days/Hours: Day Shift 08:00 to 16:00 Monday to Friday
Purpose of role
The role requires the individual to work as part of a team liaising closely with clients to produce presentations materials. To liaise with bankers in a professional, consultative and helpful manner at all times. To own and take responsibility for the work, in terms of the final product, e.g. consistency, deadline management, accuracy and quality in accordance with the Bank template and corporate guidelines. Take responsibility for the management of the document, within time and quality parameters, handling customer queries relating to these documents. To liaise directly with the Workflow Coordinator on a regular basis to give updates on workflow, deadlines and issues so that the client’s requirements can be effectively managed. Develop effective working relationships with clients and colleagues to promote a strong working team.
Key responsibilities
To complete amendments to and create documents as requested by clients using the Bank’s template
To take ownership for the quality of your work and the associated deadlines
To use mPS/Symphony (Engage) for job related duties accurately and effectively
To accurately estimate the production time and liaise with Workflow Coordinators to ensure deadline adherence
To share knowledge and encourage a supportive team culture
Taking a pro-active approach to attendance and time management
Ensuring adherence of objectives and contractual obligations (Service Level Agreements and Key Performance Indicators)
To act in a professional and consultative manner to all clients
To ensure a clear and comprehensive handover for any incoming staff
General tasks
Accurate and timely production of all Presentations materials
Ensure all work is quality checked before being returned to the client
Ensure complete submission of work to be randomly quality checked
Adherence of department policies and procedures
Reporting of any issues to relevant parties
Personal attributes
Experience of working in a corporate culture
Ability to work to tight deadlines whilst under pressure
Must be able to work on their own initiative
Self-motivated, ability to think on the spot
Continual improvement mentality, open and receptive to feedback
Strong service mentality, commitment to service excellence is essential
Effective communication skills, both verbal and written
Flexible attitude
Should be a quick learner, able to pick up skills relevant to the service needs
Determination to achieve results and being prepared to put in extra effort when required
Accountability for own results
Exposure to a shift environment would be beneficial
Ad hoc requests from Williams Lea or the Client
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