Administrator

5 months ago

Milton Keynes, United Kingdom NATIONAL ENERGY FOUNDATION Full time

**The National Energy Foundation**

The National Energy Foundation is an independent charity based in Milton Keynes, which has been at the forefront of improving the use of energy in buildings since 1988. We aim to give people, organisations and government the knowledge, support and inspiration they need to understand, manage and reduce the use of energy in buildings.

**Role Summary**

Due to NEF’s continued growth, we’re expanding the Business Support Team and looking for additional administrative support to ensure there is effective and adequate support across the Foundation.

You will be responsible for administration across our core activities as well as across all our projects. You will provide administrative support to all our teams, and this may include dealing with our funders, members, and the public. This role is very much about organisation and communication, but you’ll also need be diligent, have great people skills and able to navigate various systems and processes.

You will be comfortable with a Quality management ISO 9001 system and work closely with the Quality Manager to establish, maintain and monitor the policies and procedures in place to ensure compliance with our project delivery contracts.

Full training on the specific Foundation systems that will be required for this role will be provided.
- Supporting the reception area, including welcoming customers and guests.
- Organising meetings, scheduling appointments, and overseeing catering during company events.
- Performing data entry roles, including updating records and databases for personnel, financial and legal information.
- Maintaining inventory of office and project supplies, including stationery and multimedia equipment to ensure smooth office operations.
- Creating travel itineraries for the senior management team, employees, and company events.
- Coordinate with clients to set up meetings, prepare presentations, and minute taking.
- Maintain databases or spreadsheets of important project data such as budgets, timelines, and milestones.
- Run reports based on client requirements including deeper level data analysis.
- Prepare and/or update reports, correspondence, and other documents as required by Project Managers.
- Coordinating planning and/or scheduling of business meetings and events.
- Call downloading, reporting, and monitoring.
- Research and development.
- Working with the Project teams to continually improve and refine our CRM and reporting systems.
- Manage a range of systems and processes, including relevant CRM systems and/or databases.
- Adhere fully to NEF Quality Management Systems (QMS).
- Support, assist and deputise for other members of the Foundation as workload and/or circumstances might require.
- Other duties as agreed with your Line Manager alongside Project Managers.

**Person Specification**
- Excellent communication and interpersonal skills.
- Organisational skills.
- IT proficient with good typing skills and confident using the full range of Microsoft 365 programmes.
- Time management skills and the ability to prioritise their workload effectively.
- Customer service skills.
- Problem-solving skills and the ability to come up with creative solutions to issues.
- Able to work with a team, take direction from others and collaborate effectively.
- Highly organised, with a methodical approach to projects and a keen eye for detail.
- Ability to work with and for a range of stakeholders including members of the public, installers, and local authorities.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.

At NEF, we don’t just accept difference, we celebrate it, and we encourage it for the benefit of our employees, volunteers, and the communities we support. NEF is proud to be an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.

**Job Types**: Full-time, Fixed term contract

Contract length: 12 months

**Salary**: From £21,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Milton Keynes: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Milton Keynes

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £21,500.00-£22,500.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Milton Keynes

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