Customer Service Advisor

2 weeks ago

Belfast, United Kingdom Adecco UK Full time

The Customer Service Advisor role is the first point of contact delivering a professional and high quality customer service, This could include dealing with customer/ client/ 3 rd party contacts, casework and complaints within agreed services levels across multiple contact channels. The individual will need to use their own initiative as well as follow established procedures, processes, legislation and systems to source information to provide a resolution for the customer. The role may also involve initiating contact with individuals within the client's organisation or other 3 rd parties in order to perform their job.

**Essential Criteria**
- Ability to work within a diverse team and in varying working environment.
- Able to handle queries of a sensitive nature and provide an empathic work ethic.
- Take responsibility to manage their time, resources and relationships to ensure that work is completed efficiently.
- An understanding of business security and respecting confidentiality when viewing personal data of contacts.
- An understanding of professional boundaries.
- Excellent communication skills including a confident telephone manner and the ability to construct a written response to a high professional standard.
- The ability to actively listen and ask appropriate question to understand the query and then convey information specific to customer's needs.
- The ability to check information to a high standard of accuracy and detail.
- To adhere to the performance standards set out.
- To work towards team KPIs, targets or specific contract requirements.
- A good standard of written and spoken English.

**Features of the role**
- Ability to deal professionally with a large number of calls.
- Able to handle queries of a sensitive nature.
- Commitment to ongoing personal and professional development
- Must attend the training and take responsibility for own development requirements of the job role.
- Standard UK School Grade English and/or a equivalent. Relevant work experience will be considered.
- The ability to adhere to a defined remit.
- Commitment to work shifts
- Willingness & consent to go through BPS screening including a CRB check for any contracts
- Willingness to ask for support and use available information.

If homeworking, demonstration of relevant IT capability including appropriate internet connection and/or bandwidth.

**Desirable for the role**
- Contact Centre Experience
- Customer Service Experience

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Neil McCallum

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