Customer Service Adviser X 2

4 weeks ago


Portsmouth, United Kingdom University of Portsmouth Full time

**Professional Services**

**Sport & Recreation**

**Customer Service Adviser x 2**

**Employment type: Permanent**

**Employment basis: Full-time**

**Salary: £19,863 - £21,197 per annum**

**Post number: ZZ008002**

**Date published: 02 February 2023**

**Closing date: 15 February 2023**

**Interview date: 23 February 2023**

The University of Portsmouth is an ambitious institution with a track record of success. One of only four universities in the south east of England to achieve a Gold rating in the Teaching Excellence Framework and ranked in the top 150 in the Times Higher Young University World Rankings.

We’re looking for a customer focussed individual with a real passion for sport and experience of working in a busy office or reception environment to work as part of our Customer Service Advisor team. In this role, you’ll play a key part in ensuring the smooth running of the front of house reception activities in our state of the art new indoor sports facility.

Ravelin Sports Centre is an outstanding new public sports centre in Portsmouth, the £57M sports centre’s superb facilities include a 25m 8 lane swimming pool, 175 station fitness suite, climbing wall, ski simulator, café and community orchard set in historic parkland.

As part of a small front of house team, you’ll provide an efficient, professional and courteous front of house experience as the first point of contact for customers. You’ll play a key role in enhancing the University’s reputation for sport, and establish the University as one of the leading modern universities for sport within the HE sector.

Primary duties will include:

- Taking payments and bookings
- Operating the Leisure Management System (memberships)
- Directing and providing information to customers as required

We’ll be looking for you to demonstrate experience of:

- Office/Reception experience gained in a high volume, busy, process driven working environment
- Delivering a high level of customer care to all users
- Communicating effectively face to face with customers and over the phone

Full details of the responsibilities and duties of the role, as well as the skills, experience and personal qualities we are looking for, can be found on the University of Portsmouth careers page by clicking on apply.

The post holder will be a shift based system which will include the requirement for you to work early mornings, evenings, weekends, University Closure days and Bank Holidays over a 362 day a year service.

A Standard Disclosure and Barring Service (DBS) check is required for this post

Our values are simple, we’re customer-centric, we’re developing excellence in all areas, we’re creating opportunities all with the focus of improving physical activity. If you share our values, share our ambitions and have the abilities to contribute to our success we’re keen to hear from you.

Anonymous shortlisting will be carried out for this role as part of our commitment to equality and diversity, ensuring a fair and consistent approach to recruitment. Personal details will not be disclosed to the shortlisting panel. If you’ve been asked to upload further documents, they should not contain identifying information.

**Job Types**: Full-time, Permanent

**Salary**: £19,863.00-£21,197.00 per year

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Work Location: One location

Reference ID: ZZ008002



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