Customer Service Consultant

2 weeks ago


Portsmouth, United Kingdom Vermelo RPO Full time

**Job Title**:Customer Service Consultant

**Location**: Lakeside Portsmouth

**Hours**:All New Starters will be in training for their first 4-6 weeks working: Week 1: 8am-4pm Week 2: 9am-5:30pm (Saturday) Week 3: 10am-6pm Week 4: 8am-4pm Week 5: 9am-5:30pm (Saturday) Week 6: 10am-6pm Week 7: 8am-4pm Week 8: 9am-5:30pm (Saturday) Week 9: 12pm-8pm

**Salary**:£20,319, Payment progression scheme which can boost your salary to £23,000

Do you have a passion for delivering excellent **service**?

Are you looking to get into your first **office** role?

I am working with a fantastic growing company, looking for someone with equally fantastic **customer service** skills to join their forward-thinking and supportive team.

This company is offering a great opportunity to someone looking to gain valuable **customer service and sales** experience in an office-based environment. The company is a leading insurance provider, based in Portsmouth and is renowned for its staff recognition and rewarding hard work.

**Responsibilities**
- Answering calls promptly and by our Service Level Agreements.
- Production of the customer, affinity, and veterinary correspondence to corporate standard.
- Collating and posting documents where required.
- Maintaining a consistent and energetic approach and building rapport with internal and external customers to establish customer relations.
- Liaising with veterinary practices, breeders, policyholders, and affinity partners to obtain information to allow veterinary nurses to settle claims and then produce the cheques.
- To manage the customer through the lifecycle of their policy from quote/sales and inception, MTA’s and renewals the claims process and all credit control functions providing a one-touch service.
- Ad hoc duties as required by Management.
- Aware of and conform to legal requirements in all activities, both internal and external. Implicit in this is that all Managers and Staff conform to the appropriate standards in terms of Health and Safety, but also to the highest standards of business ethics.
- Where applicable, to adhere to Company processes about FCA compliance and Treating Customers Fairly

On a day-to-day basis, you will be taking **inbound calls** from customers who simply need your assistance and it will be your responsibility to provide them with first-class **customer service**.

This role is a great opportunity for you to gain experience in an office, work in a fantastic team, and develop your skills.

**Essential Skills**:

- Resilience within a busy working environment
- Prioritisation skills
- Ability to multi-task
- Able to think on your feet
- Work well under pressure
- Problem-solving skills with difficult customers

**Desirable Skills**:

- General understanding of insurance industry practices & principles (Ideal, not essential)
- Experience in working within a target-driven environment

If this sounds like something that could be of interest to you, get in contact today

**Job Types**: Full-time, Permanent

**Salary**: From £20,319.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Loyalty bonus

Ability to commute/relocate:

- PORTSMOUTH: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 14/08/2023



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