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Administrative Support Specialist

4 months ago

Dewsbury, United Kingdom Bedzonline Full time

**Responsibilities**:
Order Processing:

- Receive and process customer orders accurately and efficiently.
- Maintain a thorough understanding of our product/service offerings to assist customers with order inquiries.
- Coordinate with the warehouse or relevant departments to ensure timely order fulfilment.
- Monitor and track order status, and communicate updates to customers as needed.

Customer Service:

- Provide exceptional customer service by addressing customer questions, concerns, and issues.
- Resolve customer complaints and issues effectively, striving for customer satisfaction.
- Maintain a positive and helpful attitude when interacting with customers.

Administrative Support:

- Assist with general administrative tasks, including data entry, filing, and record-keeping.
- Prepare and distribute reports, documents, and correspondence as required.
- Schedule appointments, meetings, and conference calls for team members.
- Manage office supplies and inventory, and place orders when necessary.
- Documentation and Reporting:Maintain accurate and up-to-date records of customer interactions, orders, and inquiries.

Generate reports and summaries to provide insights into customer trends and order processing efficiency.

Team Collaboration:

- Collaborate with other departments, such as sales, marketing, and operations, to ensure seamless communication and coordination.
- Participate in team meetings and contribute to process improvements and customer service enhancements.

Qualifications:

- High school diploma or equivalent; additional education or certification in office administration is a plus.
- Proven experience in customer service, order processing, or administrative support roles is desired but not essential.
- Strong communication skills, both written and verbal.
- Exceptional organisational skills and attention to detail.
- Proficiency in using office software and tools (e.g., Microsoft Office Suite).
- Ability to multitask and prioritise tasks effectively.
- Excellent problem-solving skills and a customer-centric approach.
- Willingness to adapt and learn about our products/services.
- Professional and courteous demeanour.
- Professional Development: Opportunities for growth and advancement within the organisation.
- Collaborative Work Environment: Join a supportive and inclusive team that values collaboration and teamwork.
- Work closely with colleagues from various departments, gaining exposure to different aspects of the business.
- Company Culture: allowing you to make a positive impact on customers and the organisation.
- Opportunities to take on new challenges and responsibilities.

Pay: £11.44 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Overtime

**Education**:

- GCSE or equivalent (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Application deadline: 29/09/2023
Reference ID: Admin
Expected start date: 30/04/2024