Childrens Physiotherapy Administrator

4 days ago

Rugby, United Kingdom South Warwickshire University NHS Foundation Trust Full time

The Childrens Community Physiotherapy team are looking for a motivated, enthusiastic individual to join our friendly team.

To provide a courteous, responsive and effective administrative and clerical support, to the Childrens Physiotherapy team by working efficiently and accurately as part of the administration support team.

To be responsible for providing confidential, accurate and efficient clerical and administrative support for the Children’s Physiotherapy Team.

To provide efficient and confidential administrative support to the
Children’s Physiotherapy team through the maintenance of accurate and
up to date data systems, information sharing processes, and effective
team working.

Effective liaison with Multi-Agency Partners. To ensure an
efficient, effective and economic service for the
physiotherapy department.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4 th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

**Knowledge Skills and Experience Required**:

- Administration tasks will include producing clinic letters, inputting

information into databases.
- Communicate with patients, Physiotherapy staff, Consultants,

G.P’s,other healthcare professionals and local authorities to maintain
an efficient and professional service.
- File and retrieve patient records within the Therapies Department in

order to maintain the smooth running of the service and treatment of
patients.
- Open and distribute departmental post, prioritising tasks that require

urgent attention and ensure relevant documentation is acted on
promptly and appropriately.
- Liaise with colleagues to order supplies/stock for the department,

through the appropriate systems. Receive and sign for items delivered
to the service and ensure their appropriate distribution. Keeping
accurate records and tracking delivery of goods.
- Retrieve telephone messages relaying information and following up as

necessary ensuring that all enquiries are handled with tact, diplomacy
and using sound judgement to determine the appropriate action.
- Deal sensitively and compassionately with information received in

confidence, most of which may be highly confidential in line with the
Trust’s Information Governance policy.
- Be responsible for the facilities within the Administrative area reporting

any defects to senior staff and the facilities maintenance department.
- To monitor and chase completion of booked work.
- Liaise with G.P surgeries to resolve patient queries.
- Maintain patient confidentiality at all times in accordance with the data

protection act.
- Prioritise and manage own workload independently taking account of

the unpredictable nature of the workload, the requirement to work to
tight deadlines and the need to adapt to constant interruptions.

**Measurable Result Areas**:

- Competent to use the Trusts IT system to register, view and retrieve

patient information, on behalf of the Physiotherapy staff, as requested
and to use this system to schedule, manage, negotiate, arrange and
amend therapy appointments and clinics.
- To enter relevant information, in an accurate and timely manner. (i.e.

patient demographic, appointment details and scheduling data.
- Provide induction training on the day-to-day processes to new

administrative / booking staff. To provide continuous support and advice
to less experienced members of the administrative team.
- Act on own initiative in the absence of Senior Physiotherapy staff to

resolve any patient queries / problems, fill vacant appointments,
maximise clinic capacity and use resources variably.

**General Items**:
To provide short-term cover for colleagues across the county during periods of leave.
To ensure that all Trust standards are maintained and monitored to improve the quality of care to all whom come into contact with services provided by South Warwickshire NHS Foundation Trust.
Every employee has a duty to take reasonable care of the health and safety of him/herself and of other persons who may be

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