Mis Administrator

**Protection of Children and Young Persons (The Children's Act 1989)**

**Background to the Post**

The Administrator will provide excellent administrative support to the directorate under management of the MLC. The role is busy and demands very high standards in terms of the service provided to our customers, a proactive approach and a desire to deliver excellence.

**Duties and Responsibilities**
- Providing administrative support to the Directorate staff and students. This will include using a variety of IT software packages such as Google, Microsoft Word, and Outlook, Excel etc. to produce correspondence, documents and maintain records, spreadsheets and databases.
- Providing excellent customer service and support managing telephone, electronic and personal enquiries, dealing with these where appropriate, escalating where necessary, or liaising with other internal functions.
- Maintaining accurate records, filing systems and document management.
- Assisting students, parents, staff and visitors with enquiries.

**Offers of Work**

**Essential Attainments**
- GCSE Grade C or above in English and Mathematics, or Level 2 equivalent qualification, or willingness to work towards once in post.
- Excellent administrative and organisational skills.
- Excellent communication skills, both verbal and written.

**Desirable Attainments**
- Previous experience of using and maintaining a database.

**Essential Skills and Knowledge**
- Demonstrates an understanding of working within a confidential environment.
- Experience of working within a busy office environment, including successfully managing a full workload and meeting deadlines.
- Demonstrable experience of delivering excellent administrative support and organisational skills.
- Evidence of excellent attention to detail.
- Evidence of a drive to improve process, work proactively and support departmental efficiency.
- Evidence of excellent customer service skills with both a professional telephone manner and excellent written and verbal communication skills.
- Proven success of working collaboratively and successfully with members of a team and the ability to work unsupervised.
- Demonstrable experience of the ability to successfully meet deadlines.
- Ability to demonstrate an understanding and knowledge of Equality and Diversity.
- Ability to demonstrate an understanding and knowledge of safeguarding and promoting the welfare of children and vulnerable adults.
- Ability to demonstrate behaviours which support the Core Values of the College.

**For a full job description, please see attached below.**

As one of the leading further and higher education colleges in the UK, with unique colleges across two counties, WCG aims to deliver learning experiences which lead to the development of wider skill bases and improved destinations for all of our students.

For our staff, we offer careers in teaching, educational support and pastoral care and brilliant opportunities within our professional Corporate and Commercial Services departments. The professional opportunities here are almost endless and can be full-time, term time only, or part-time.

Our 2018 Ofsted inspection highlights our success and strong focus both on students and on meeting industry needs. We are also the first college group in the UK to be granted Bachelor degree awarding powers alongside Foundation degree awarding powers by the Office for Students - meaning the academic quality and standards of our degrees are equal to any university. As a college group, our ethos is that it's not just about the vital qualifications and knowledge learners need to get ahead, but the essential transferable skills to help them on their next steps, whatever they may be.

WCG helps students to develop an entrepreneurial mindset by instilling enterprising and innovative skills and behaviours, which helps them to become successful in an ever-competitive world. That’s why we are always on the look-out for skilled professionals to share their valuable expertise and help to plug skills gaps in their field by teaching at our colleges.

WCG is committed to providing the best experience possible for our learners and staff within a supportive, friendly, high-quality and technologically-driven environment.

Take a look at our latest news at wcg.ac.uk/latestnews and you will see how our students are getting more from their college experience through studying with WCG.

**If you share our vision and desire to improve career aspirations for future generations, we want to hear from you