Post Room Assistant

4 weeks ago

London, United Kingdom 1st Formations Limited Full time

**Job Summary**

We are looking for a hard-working, reliable and conscientious Administrator to join our busy Post Room in our London office.

You will enjoy working with a high level of intensity and focus, and provide our customers and staff with a smile at all times - to maintain a positive working atmosphere.

This role would suit someone looking to build a long-term career with a growing e-commerce company.

**Who are we**

The 1st Formations Group is a market leader in the company formation industry. We have developed a reputation for quality products and customer service excellence over many years and have ambitious plans to further expand our operations in the new start business sector.

**In a nutshell**
- Join an ambitious company with a strong belief in talent over hierarchy
- Perform a high volume of administrative tasks using our CRM and Digital Mailroom technology
- Work with high intensity and focus
- Be flexible to work paid overtime when required to eliminate backlogs

**Responsibilities**
- To perform administrative duties ranging in complexity using our Digital Mailroom technology
- To log mail in an efficient and accurate matter onto our CRM
- To sort items of mail from mailbags into relevant categories
- To process return to sender mail in an efficient and accurate manner
- To act as overflow for inbound customer service telephone calls - providing a good level of customer service via telephone, when required

**Skills and experience required**
- Experience of working in a high-intensity role
- Good computer literacy with a fast-typing speed
- Positive mentality
- Excellent work ethic and the ability to work with focus for long periods
- Reliability
- Flexible, with a willingness to work paid overtime hours when required
- Good customer service skills
- Good written and verbal English communication skills

**Why join us?**

Be part of a young, friendly, dynamic and international team working in a fast-paced environment. You will join an ambitious company with a strong belief in talent over hierarchy. We are always looking to improve and greatly value our team members' opinions and contributions.

**Benefits**
- 25 days holidays, plus 8 public/bank holidays
- Option to buy up to 5 extra holiday days per year
- Annual cost of living salary increase
- 14 weeks paid maternity leave, 2 weeks paid paternity leave
- Employee Assistance Programme with 24/7 mental health helpline and free face-to-face counselling for you and your family
- Employee loyalty scheme including additional holidays and private medical insurance
- Commercial bonus scheme
- Pension contribution
- Cycle to Work Scheme
- Free Wednesday lunches
- Free fresh fruit - daily
- Free post-work drinks
- Dog-friendly office
- Breakout rooms and social events
- Covent Garden location, 2 minutes from the Tube

**Working hours**: 37.5 hours per week, Monday to Saturday, 9am to 5.30pm.

**Location**: Covent Garden

**Job Type**: Permanent

**Salary**: £25,000

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London, WC2H 9JQ: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your notice period/availability to start a new job?

**Experience**:

- Post Room: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Mail Administrator

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