Call Centre Operator
2 months ago
**Responsibilities**:
- Answer customers' questions about products and services.
- Provide information about features, conditions, and terms of service.
- Record information about customers' accounts and keep account information up-to-date.
- Determine the reason for customer contact and determine if an issue can be resolved without sending a technician to the site.
- Respond to customer's requests for order status and provide customers with order status and shipping information.
- Interpret technical drawings, blueprints, equipment manuals, and medical documents to assist technicians in troubleshooting equipment malfunctions.
**Salary**: £9.00-£10.00 per hour
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
- Signing bonus
- Tips
Ability to commute/relocate:
- Bath: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
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