Commercial Co-ordinator
2 weeks ago
EPW1_
**JOB TITLE**: Commercial Co-Ordinator
**SITE LOCATION**: Tamworth
**REPORTS TO**: Customer Service Manager
**HOURS**:08:30 - 17:00 Monday to Thursday, 08:30 - 16:00 Friday.
Job Purpose:
This role is responsible for processing customer orders and call off’s accurately and efficiently. You will also be responsible for liaising directly with customers to resolve any order/call off queries along with communicating with production and transport planning.
Key Accountabilities:
- Responsible for processing incoming customer orders and call offs accurately and efficiently.
- Processing replacement orders
- Dealing with customer queries
- Answering incoming calls and directing to the relevant department
- You will need the ability to communicate clearly and professionally with customers and other colleagues
- Provide delivery information and plot summary details to customers on request
- Provide call off information to customers
- Post out fixing kits, paint, repair kits to customers when necessary
- Liaise with Credit Control to ensure pro-forma invoices are raised and paid
- Provide Customer Service holiday cover where necessary
Key Experiences and Qualifications:
- Attention to detail
- Ability to work as part of a team and on own initiative
- Competency on all Microsoft packages
- Positive approach to the working environment
Personal Attributes:
- Action orientated - Able to deal with problems in appropriate time frames
- Driven by results - Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
- Effective communication - Clear concise written and spoken, ability at all levels, customer, supplier and internal
- Ability to manage workload and prioritise accordingly
- High Standards - demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
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