Commercial Co-Ordinator

2 weeks ago

Tamworth, United Kingdom Stormking Full time

EPW1

JOB TITLE: Commercial Co-Ordinator

SITE LOCATION: Tamworth

REPORTS TO: Customer Service Manager

HOURS: 08:30 – 17:00 Monday to Thursday, 08:30 – 16:00 Friday.

Job Purpose:

This role is responsible for processing customer orders and call off’s accurately and efficiently. You will also be responsible for liaising directly with customers to resolve any order/call off queries along with communicating with production and transport planning.

Key Accountabilities:

Responsible for processing incoming customer orders and call offs accurately and efficiently.Processing replacement ordersDealing with customer queriesAnswering incoming calls and directing to the relevant departmentYou will need the ability to communicate clearly and professionally with customers and other colleaguesProvide delivery information and plot summary details to customers on requestEmail copy POD’s to customersProvide call off information to customersPost out fixing kits, paint, repair kits to customers when necessaryLiaise with Credit Control to ensure pro-forma invoices are raised and paidProvide Customer Service holiday cover where necessary

Key Experiences and Qualifications:

Attention to detailAbility to work as part of a team and on own initiativeCompetency on all Microsoft packagesGood listener and communicator – by, face to face, on the phone and by emailPositive approach to the working environment

Personal Attributes:

Action orientated – Able to deal with problems in appropriate time framesDriven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standardsEffective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internalAbility to manage workload and prioritise accordinglyHigh Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions

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