Operations Director

2 months ago

Birmingham, United Kingdom Compass Group Full time

**Operations Director - National**

**Competitive salary plus Company Car / Allowance**

**_ Benefits include: CRISP pension, Bupa Healthcare and Non-Contractual bonus scheme._**

We are looking to recruit a talented and experienced Operations Director who will join us in inspiring our clients, end-consumers and their own operations team to do great things at work. You will be responsible for the strategic and operational leadership of a diverse, commercial contract within the Eurest business in the UK with a high profile, well known brand.

**We connect workplaces to mindful, flavourful & planet-positive catering**

At Eurest, we are the experts in workplace catering, operating in over 700 workspaces every day. We know that fuelling employees throughout the day can help to sharpen their thinking, nourish their bodies and minds and ultimately, motivate them to perform at their best. Our workplace food experiences are driven by our promise to live more sustainably and responsibly, working towards our goal of net zero by 2030.

**We’re people-powered at Eurest**

It’s an understatement to say that we’re passionate about what we do, which is why we’re committed to attracting the best and brightest people to join us - could that be you? Find out what makes joining Eurest so exciting.

**Key Accountabilities include**:

- Take overall responsibility of ensuring the client contracts are operating within contractual terms.
- Develop strong, deep, wide reaching client relationships, continually working to exceed their expectations.
- Provide strong leadership and direction to operational teams to grow and maintain a high performing culture.
- Ensure the contracts perform to budget and achieve their unit business plan and financial performance.
- Monitor and measure contractual and internal KPI’s and SLAS, identify and develop continuous improvements.
- Identify growth and efficiency opportunities through innovation.
- Development and management of labour strategy in line with contract specifications
- Support the sales team to develop financially sound bids and proposals through to sign off on contracts.
- Play a key lead role in the retention of the contract and develop a strategy for growth.
- Ensure ongoing strategic development of current accounts to generate new business.
- Scope & lead mobilisations of new business, working alongside the Sales, Mobilisation, Technology and Innovation teams to provide workable solutions to meet and exceed client and customer expectations, managing the financials and creating a long-lasting partnership from day 1.
- Drive and implement strategies to develop, train, maintain and motivate direct team down to frontline to deliver business requirements.
- Ensure succession planning and development plans are in place for direct reports by you and by your team for the tiers below.
- Ensure that management continually develop, implement and monitor activities that will enhance team development and engagement and loyalty.
- Oversee and lead of management of HSE relating to the contract and teams ensuring the statutory requirements are met.

**About You**:
**Essential**
- A minimum of 5 years experience at a senior management experience leading and inspiring operational teams, working within brand guidelines to deliver results
- Strategic and creative thinker, with the ability to thrive under pressure.
- Have a proven track record of client / customer satisfaction.
- Dynamic, innovative, and fast paced leader
- Display a natural passion for food** **and customer service.
- Developed and led an implementation of change programme to deliver operational benefits
- Experience in highly commercial and price sensitive markets
- Track record of growing sales and retaining business
- Excellent communication and presentation skills
- Proactive, can-do attitude and approach
- Experience of managing complex and multiple stakeholder relationships
- Demonstrable financial acumen
- Have a proven track record of client / customer satisfaction
- IT & computer literate
- Driving License

**Desirable**
- Current Operations / Account Director within Contract Catering or Hospitality Environment.
- Self-motivated and ability to adapt to a changing environment.
- Project / Change management experience

**About Us**

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

- Private Healthcare for Single, Married or Family
- Non-Contractual Bonus Scheme
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free well

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