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Rides & Attractions Team Leader

4 months ago

Chessington, United Kingdom Chessington World of Adventures Full time

**Rides & Attractions Team Leader**

**Location**: Chessington World of Adventures Resort, Surrey, KT9 2NE
**Hours**:Permanent role, minimum guarantee of 20hrs per week which will include working weekends and bank holidays as required by the business.

**Benefits**:£10.50 per hour, discount on our animal VIP experience and Go Ape course, discounts on our Hotels and a Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world

With our Theme Park, Zoo, spectacular Hotels & Glamping as well as our Go Ape courses there are plenty of ROARingly exciting career paths available. We're also a part of the Merlin Entertainments family - associated with attractions like SEA LIFE, LEGOLAND Parks, Madame Tussauds and More

We're currently looking for a Team Leader to join our Rides & Attractions team at Britain’s Wildest Adventure

**About the Role**

Working in this key operational department, you would be responsible for ensuring the highest standard of safety, guest care, cleanliness, and teamwork, through effective leadership and team development.

You will manage the daily Rides & Attractions operation, including carrying out motivational team briefings, guest communication, ride breakdowns and park incidents. Instilling the company values, brand awareness and service standards within the team, as well as manage their performance and development in order for them to deliver outstanding levels of guest service and interaction.

You will continually monitor ride throughputs and look at ways to increase them as well as use your initiative to make on the spot decisions, react, organise and help in areas of concern. Finally, you will ensure the team comply with Health & Safety requirements through the Code of Safe Working Practice.

**What we’re looking for**
- ** ** **A passion for our business and a genuine want for our families to have a safe and awesome day out.
- It is desirable to have worked in a customer facing role with knowledge of guest care, service, and recovery.
- You will have the ability of capturing the attention of a large group of people, remaining composed and confident at all times, even when under pressure.
- Experience working within an operational team is ideal.

**What’s on offer?**
- Hourly rate of £10.50
- 28 days holiday (including bank holidays)
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in retail shops and restaurants
- Ongoing training and development opportunities
- Plus many more

**_ Everyone Matters at Merlin_**
- At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry._
- #LI-CB2_