Content Designer

4 months ago

Glasgow, United Kingdom Student Loans Company Full time

**Details**:
**Reference number**:

- 310380**Salary**:

- £32,500 - £42,000- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Other**Contract type**:

- Fixed Term**Length of employment**:

- 12 Months**Business area**:

- SLC - Product, Customer and External Relations**Type of role**:

- Digital**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Darlington, Glasgow, LlandudnoAbout the job

**Job summary**:

- Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.**Job description**:
Content Designers lead the design of content for digital services for SLC’s customers and internal users. They represent the needs of target audiences including citizens, SLC staff, and staff at Higher Education and Further Education Providers as well as internal SLC staff, in supporting the experience of each stage of customer and internal user journeys with content that is clear, accurate, usable and accessible.

Your duties will include creating, editing, posting, and updating content for SLC services which is accurate, timely, high quality and based on insight and the results of user testing. It will be relevant to the audience, easily understood, optimised for search engines following the SLC style and tone of voice. You will measure the effectiveness of that content and identify opportunities to improve content

**SLC offer a Blend working model which will typically be 2 days in the office and 3 days from home.**

**Person specification**:

- Experience of writing content for digital formats with the ability to create content that is accessible and usable, with an understanding of writing for assisted digital users
- Excellent teamworking skills with the ability to work collaboratively on multi-disciplinary teams and explain content design choices to business SMEs
- Experience of deriving insights from analytical data and using that to inform content improvements
- Experience of working with UX teams to identify usability issues and address them with recommendations
- Experience of Digital Service Design and delivery in either the public or private sector, including balancing user needs with business objectives
- An understanding of different media formats (social media, video content, etc) and how to use them to enhance content delivery
- Experience across multiple phases of a Service Design and Delivery lifecycle - Experience working in a complex stakeholder environment, building relationships across boundaries and working collaboratively to manage conflicting demands
- Relevant academic and professional qualifications or equivalent experience and capability

**Benefits**:

- Alongside your salary of £32,500, Student Loans Company contributes £9,315 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.In addition to salary we offer a range of benefits from which you can choose to add to your total package.
Here are just some examples from a list of many:

- 28 days annual leave plus 8 public holidays
- Option to buy/sell up annual leave
- Flexi-time and enhanced flexible working options available
- Option to join the Civil Service pension scheme
- Life insurance cover for 4 x annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

Things you need to know

**Selection process details**:

- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
- We recruit by

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