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Registration Officer

4 months ago

Telford, United Kingdom Telford and Wrekin Council Full time

Job Introduction
Here is a rare opportunity to join our highly customer-focused Registration team in Telford & Wrekin. We are looking to recruit a Registrar (Statutory Post Holder role) to complement our team of Registration Officers.

This is a **maternity cover post** for 30 hours per week, to begin in August or September 2024. Its forecasted day off will be Thursday, and you may be required to work weekends and also late nights.

We are looking for someone who can offer the right blend of professionalism, empathy and absolute commitment to excellent customer service whilst working within a legislative framework.

You will be responsible for:

- Delivering all elements of marriage ceremonies, civil partnership ceremonies and British Citizenship ceremonies in accordance with the law and Home Office regulations.
- Conducting non-statutory ceremonies, such as renewal of vows, baby naming and commitment ceremonies.
- Liaising with customers and colleagues to ensure that ceremonies are delivered to a high standard and in accordance with the law.
- Maintaining all audit procedures, which ensure the safekeeping of records, data and secure stock items.
- Maintaining a working knowledge of the laws relating to registration services, regulations of the General Register Office, Home Office, Registration Handbooks, circulars, processes and council policies.

You will have:

- Experience of working within a customer-facing environment, with a focus on providing high quality customer service.
- The ability and confidence to present ceremonies to large groups of people, sometimes with little notice.
- The ability to understand, interpret and adhere to legislation, regulations and policies.
- The ability to work on your own initiative and with mínimal supervision.
- The ability to effectively plan, organise and coordinate events.
- The ability to deal with sensitive and difficult situations.

Previous Registration experience is desirable but not essential; full training will be given.

This role will require you to be flexible, and you will sometimes be expected to work on weekends, at short notice and in the late evening. The successful post holder will also be expected to be included in our on-call rota on Sundays and bank holidays for any urgent burials, marriages or civil partnerships. This would equate roughly to one weekend in ten. In return, we can offer the post holder the opportunity to be a fundamental part of supporting key moments in people’s lives.
- You are, or have been during the 12 months preceding the date on which the appointment is to take effect, a member of the Council or of a Committee of the Council having duties in relation to the appointment of Registration Officers.
- You hold any office as authorised person, secretary (for marriages) of a synagogue or registering officer of the Society of Friends.
- You are an officer or a servant of the Council appointed by them to exercise the functions of the Proper Officer.
- You are a private celebrant, unless your work is carried out in another local authority, and has been agreed to prior to your appointment, and then authorised by the Superintendent Registrar.

**Interviews will take place on Tuesday 9th (morning) and Thursday 11th (afternoon) July.**

Please click on the links below to view the job description and person specification.

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.

We value our employees and offer staff rewards and plenty of opportunities for personal development and career progression including:

- Competitive rates of pay
- Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme
- Staff benefits and discounts including salary sacrifice schemes
- Free on-site parking
- Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day
- Free access to our employee assistance programme and confidential counselling
- Flexible and mobile working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home - our approach is to promote greater level of flexible working around personal and family commitments

Find out further information about working at Telford & Wrekin Council, including our full list of** benefits.**

A CV template is available if you do not already have a CV.

Please note that Telford & Wrekin Council do not hold a sponsorship licence for visas.