2024 Level 3 Pensions Administrator Apprenticeship

2 weeks ago


Welwyn Garden City, United Kingdom Willis Towers Watson Full time

**Difference makers**

Begin your career with WTW where every step is an opportunity. Join a company with global scale and diverse perspective where you can deepen our collective insight, set the bar high and succeed your way.

Whichever early careers program you join, you’ll go into a role with real responsibilities, exposure to client assignments and the opportunity to build up valuable experience. With WTW behind you, you’ll learn and develop the skills to succeed in your chosen role.

**Where you means all of us
**We’re proud of our culture and committed to making a real impact for our clients and colleagues. That’s why we constantly challenge ourselves to grow our inclusive culture and create a place where we’re bolder together. Our inclusion networks help us to live our values and our defined inclusion and diversity commitments improve and measure our progress. For you, this means joining a company where you can bring your whole self to work.

**Your future in sharp focus**

We leverage the global view and local expertise of our 46,000 colleagues serving 140 countries and markets to transform tomorrows. At WTW, you’ll tackle challenges with the help of a diverse, expert global team and identify strategic solutions that move us - and the world’s most powerful organizations - forward.

**The Team**

WTW’s Outsourcing GB is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world’s leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.

**The Role**

**Level 3 Pensions Administration Apprenticeship Programme**

**Location: Welwyn Garden City**

**Closing Date: 29th March 2024**

The role of a Pensions Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes. You will be fully supported by the team, including an experienced training team, a mentor and a buddy (a previous apprentice) to complete your apprenticeship in a inclusive environment.

**Performance Objectives**:
Excellence
- Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
- Consistently provide a quality customer experience to clients/members.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator / Team Leader.
- Deal with simple queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Accurately perform manual calculations.
- Know and live the firm’s values.

People
- Assist the wider team in more complex / project work when required.
- Support colleagues for holiday cover and workload peaks.
- Accountable for own development, identifying and raising any learning needs with Senior Administrator.
- Update and maintain skills matrix.

Clients
- Help to provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand.
- Develop knowledge of clients’ pension schemes.
- Build a relationship with the clients.
- Be a point of reference for standard automated cases.

Financial
- Ensure timely completion of timesheets.
- Ensure chargeable hours targets are met.



  • Welwyn Garden City, United Kingdom Solveway Apprenticeships Full time

    **Job description** This is a Level 3 Business Administration Apprenticeship role - split 80/20 between working and earning with the employer gaining valuable hands on skills, and learning & gaining qualifications with Solveway Apprenticeships! **Apprenticeship summary** **Annual wage** £10,296 - £21,000 per annum (this is based on National Minimum...


  • Welwyn Garden City, United Kingdom WTW Full time

    As a leader in the marketplace, WTW offers an excellent opportunity for experienced pension professionals. In the role of Senior Pensions Administrator, you will take on more advanced calculations and complex schemes (DB and/or DC) and play an active rolein mentoring and checking the work of the Pensions Administrators. As a reward for your efforts we will...


  • Welwyn Garden City, United Kingdom Playschool Nursery Full time

    **Job Details** **Salary: up to** £26,000 - depending on experience **Hours**:Full time and Part time Opportunities Monday - Friday. No weekends and No bank holidays. **Job type**: Permanent **Role**:Nursery Practitioner Level 3 or above to be room lead at our Welwyn Garden City nursery. **Location**: Welwyn Garden City At Playschool Nursery, our aim...


  • Welwyn Garden City, United Kingdom WTW Full time

    As a leader in the marketplace, WTW offers an excellent opportunity for experienced pension professionals. In the role of Senior Pensions Administrator, you will take on more advanced calculations and complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of the Pensions Administrators. As a reward for your efforts, we...


  • Welwyn Garden City, United Kingdom WTW Full time

    As a leader in the marketplace, WTW offers an excellent opportunity for experienced pension professionals. In the role of Senior Pensions Administrator, you will take on more advanced calculations and complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of the Pensions Administrators. As a reward for your efforts we will...


  • Welwyn Garden City, United Kingdom Playschool Nursery Full time

    **Job description** **Apprentice Office Administrator** **Location**:Welwyn Garden City, Hertfordshire **Salary: Apprentice Wage** An exciting opportunity has become available for an Apprentice Office Administrator to join a well-established, family run children’s nursery. **About Playschool Nursery** Playschool Nursery is an independent nursery...


  • Welwyn Garden City, United Kingdom Playschool Nursery Full time

    **Job description** **Apprentice Office Administrator** **Location**:Welwyn Garden City, Hertfordshire **Salary: Apprentice Wage** An exciting opportunity has become available for an Apprentice Office Administrator to join a well-established, family run children’s nursery. **About Playschool Nursery** Playschool Nursery is an independent nursery...


  • Welwyn Garden City, United Kingdom Tesco Full time

    About the role As the Pension System Administrator, you'll be responsible for assisting in the development and maintenance of the Pension Administration system. Performing senior administration duties to assist the administration team as well as delivering an excellent colleague experience. This role would suit someone with strong DB Pension scheme...


  • Welwyn Garden City, United Kingdom HUC Full time

    A unique career opportunity has arisen for a Pay & Pensions Administrator to join our busy Payroll team at HUC. This role focuses on processing all aspects of Pay & Pension administration for our growing workforce of employees and GPs across our regions. You will need to have a basic understanding of the workings of Payroll processing and Statutory...


  • Welwyn Garden City, United Kingdom BWD Search & Selection Full time

    BWD are working with an in-house pension scheme who are looking for a Pension Systems Analyst to join the business on a permanent basis. You will be joining one of the largest pension schemes in the UK and be able to gain excellent exposure to the DB Scheme and its inner workings. Our client is looking for people who are willing to work on a hybrid basis...


  • Welwyn Garden City, United Kingdom BWD Search & Selection Full time

    BWD are working with an in-house pension scheme who are looking for a Pension Systems Analyst to join the business on a permanent basis. You will be joining one of the largest pension schemes in the UK and be able to gain excellent exposure to the DB Scheme and its inner workings. Our client is looking for people who are willing to work on a hybrid basis...


  • Welwyn Garden City, United Kingdom Direct Line Group Full time

    Parts Advisor Apprenticeship Welwyn Garden City Starting Salary – £17,000 Let’s make the most of your talent An apprenticeship with DLG will help you grow your career whilst working towards a qualification at the same time! The future is exciting as the technologies used in Body Shops are evolving every day, which is really helping us...


  • Welwyn Garden City, United Kingdom uSports Full time

    uSports is a leading sports coaching company, dedicated to providing high-quality sports coaching to children across Welywn Garden City and the surrounding areas. We are currently seeking a Level 4 Apprentice Sports Coach to join our team and help us deliver our mission of creating a love for sports and physical activity in young children. As you gain...


  • Welwyn Garden City, Hertfordshire, United Kingdom WTW Full time

    WTW's Outsourcing Business consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures.Within Outsourcing...


  • Welwyn Garden City, United Kingdom WTW Full time

    WTW’s Outsourcing Business consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures. Within...


  • Welwyn Garden City, Hertfordshire, United Kingdom Direct Line Insurance Group plc Full time €17,000

    Parts Advisor Apprenticeship Welwyn Garden City Starting Salary – £17,000 Let’s make the most of your talent An apprenticeship with DLG will help you grow your career whilst working towards a qualification at the same time! The future is exciting as the technologies used in Body Shops are evolving every day, which is really helping us re-shape the...

  • Senior Associate

    1 month ago


    Welwyn Garden City, United Kingdom WTW Full time

    Senior Associate - Governance and Pensions Solutions - Welwyn Garden City, GB February 02, 2024 GPS is a key growth area within our Outsourcing GB function; a global line of business whose revenue is primarily driven by providing outsourced administration services to occupational pension funds working with some of the world’s leading organisations. At...


  • Welwyn Garden City, United Kingdom Playschool Nursery Full time

    **Job description**:Recruitment Administrator **Location**:Welwyn Garden City **Hours**: Full time, 40 hours per week **Salary**: £Competitive, can be discussed An exciting opportunity has become available for a Recruitment Administrator to join a well-established, family run children’s nursery. **About Playschool Nursery** Playschool Nursery is an...

  • Administrator

    5 days ago


    Welwyn Garden City, United Kingdom WTW Full time

    Day to day responsibilities include the administration of occupational pension schemes, dealing with new joiners, leavers, retirees and calculating renewals and member contributions. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix...

  • Pensions Specialist

    2 weeks ago


    Welwyn Garden City, United Kingdom WTW Full time

    Our work touches the lives of millions of people. We are dedicated to helping our clients deliver an excellent experience to the members of their occupational pension schemes. This is an exciting opportunity to join Outsourcing UK as a Pensions Specialist within our Pension Administration function. You will take on more advanced calculations on complex...