Senior Associate

3 weeks ago

Welwyn Garden City, United Kingdom WTW Full time

Senior Associate - Governance and Pensions Solutions
- Welwyn Garden City, GB

February 02, 2024

GPS is a key growth area within our Outsourcing GB function; a global line of business whose revenue is primarily driven by providing outsourced administration services to occupational pension funds working with some of the world’s leading organisations.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. The location for the role is flexible, with travel requirements driven by client and business need.

**The Role**
- You will be responsible for preparing trustee discretionary cases, including; Death discretionary / early ill-health retirement case management; Complaints escalated through the IDRP process; Pensions transfer referrals (in response to Section 125 of the Pensions Act, 2021).
- Specifically, you will be responsible for gathering and analysing the required information, preparing a comprehensive case summary with recommendation for the trustees, and day-to-day queries. You will also be responsible for monitoring referrals to the CMU and ensuring that work is delivered to a high standard and within agreed service levels.
- Your role will also require you to address member complaints. This will require liaising with key stakeholders (internal and external) to collate the required information / evidence; and drafting an objective based response that clearly addresses their concern(s).
- You will support the GPS team to deliver exceptional trustee secretariat, governance and pensions outsourcing services. In particular, you will have strong minute taking skills and understand what is required when arranging a trustee meeting, including follow up actions (e.g. action log / annual planner)
- You will build a network within the wider WTW business, quickly building trusting relationships internally and externally with clients and advisers.
- Managing client commercials to ensure client profitability, by recording time appropriately, ensuring that billing completed on time across your own portfolio of clients, and identifying opportunities for revenue growth.
- You will be a thought leader and share lessons learnt and growth opportunities with your colleagues. Thinking outside the box you will embrace new challenges and opportunities to develop yourself and the role.

**The Requirements**
- Intermediate level knowledge of Microsoft Excel, Word and Outlook.
- Understands the need for change; is comfortable with ambiguous and uncertain situations; easily adapts to changing circumstances or demands and helps others on the team.
- Excellent verbal and written communication skills, with the ability to communicate, empathise, and influence with confidence and clarity at all levels.
- Good commercial acumen and awareness.
- A strong drive for excellence and quality execution, with exceptional attention to detail.
- Demonstrable intellectual curiosity, positive attitude, and a willingness to embrace change.
- Exceptional organisational skills and an ability to effectively prioritise work, working to tight deadlines without diluting the quality of work.
- Excellent interpersonal and communication skills, with the ability to develop internal and external relationships.
- Ability to work both collaboratively and independently.
- In depth knowledge and understanding of regulatory frameworks and statutory requirements for DB and DC pension schemes.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

**Equal Opportunity Employer

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