Client Advisor

3 months ago

Glasgow, United Kingdom Social Security Scotland Full time

**Details**:
**Reference number**:

- 337287**Salary**:

- £23,735 - £26,631**Job grade**:

- Administrative Assistant- A3**Contract type**:

- Permanent**Business area**:

- SSS - Client Services Delivery**Type of role**:

- Other**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 50Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- GlasgowAbout the job

**Job summary**:
Client Services Delivery is the operational business area within Social Security Scotland that ensures clients receive the financial support they need across a number of benefits. Working in Client Services Delivery requires flexibility and is demand driven, therefore may involve working in different benefit areas. You will be required to answer queries and build rapport by providing a top-quality service within a performance driven environment.

To find out more information about the role please click the links to watch testimonial day in the life videos from our client advisors.

Testimonial 1
Testimonial 2

**What do we offer you?**
- Access to our flexible working system with potential to accrue up to four additional days’ leave in a four-week period.
- Minimum five weeks’ annual leave (pro rata) in addition to 11.5 public and privilege holidays.
- Full and comprehensive training, and access to learning and development opportunities to support your personal and professional growth.
- Career progression - join a developing organisation with excellent opportunities for career advancement.
- Attractive Civil Service pension (employer contributions between 26.6% - 27.9%).
- Workplace adjustments for everyone who needs them to ensure your comfort and safety in your new role.
- Health and wellbeing support including 24-hour access to our Employee Assistance Programme, plus counselling support available for all.

**Job description**:

- Through inbound and outbound calls, you will provide clients with accurate information in a warm and friendly way.
- Process payments, client requests, record case updates and arrange appointment bookings.
- On the administrative side, you will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters.
- We need you to handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data.
- You will work as part of a team to record client feedback and resolve or escalate customer queries and complaints.
- You’ll be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.

**Person specification**:

- 1. In this role it is vital that during every interaction clients feel supported and are treated with dignity and respect. Please tell us about a time when you provided excellent service to an individual or group when faced with a challenging situation.
- 2. In this role you will need to use a wide range of communication styles to ensure clients are provided with the correct information at all times. Please tell us about a time when you had to adapt your communication approach to ensure understanding from an individual or audience.
- 3. In this role you will need strong planning and organisational skills to manage your workload. Please tell us about a time when you had to organise and manage your time effectively to complete a task or piece of work.**Benefits**:

- Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.- Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.
- Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.
- Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.
- Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.
- Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.Things you need to know

**Selection process details**:
Sift & Interview dates are to be confirmed

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationa

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