Customer Digital Operations Team Lead

5 months ago


Manchester, United Kingdom Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
This position will lead the Customer Solution Operations Representatives team members based in EU, US, and APAC to support Customer Solution Projects by working with Brambles Digital, CHEP supply chain, and Customer stakeholders to identify and execute activities to ensure IoT Solution meets customer needs and is operational scalable. Be IoT Solution SME (Subject Matter Expert) for EU region and provide operational support dedicated to digital customer solution pilots and engagements during the life cycle of the IoT Solution.

Key Accountabilities

Support Digital Operations Manager by leading the Digital Operations team members in the day to day activities, reports, and communications. Be lead point of contact for Customer Solution Project Owners and lead team to complete activities needed to support customer solution projects.

Support Customer Solution projects/activities by learning the customers Operations and Supply Chain processes.
- Become knowledgeable in customer Operation processes and Supply Chain pertinent to the IoT Solution. Provide assessments to Team on gaps, development needs, and risks.
- Support Solution development by communicating learnings and supporting additional tasks needed to assess viability of current solutions for targeted customers.
- Be Digital Operations Stage Gate to ensure Digital Solution Meets the operational needs of the customer.
- Support all Digital Operation activities for Customer Solution._
- Support the testing and validation of devices, solution features, and tools needed to effectively deploy devices in the customers operation and supply chain processes.
- Coordinate with manufacturers, vendors, BUs, and other stakeholders on device planning, delivery, and other device readiness requirements.
- Work with digital sourcing, product, and engineering team to identify any 3PL vendors needed to support short
- and long-term operational activities and measurement in the vendor contract
- Support contract KPI development and other commercial activity related to operational cost to serve.
- Operation SME, provide operational customer service support throughout the life of the IoT solution.
- Owner of Customer Solution IoT Operation Processes_
- Learn Customer Operations and Supply Chain to identify development, risks, and implementation activities that will need to be included in IoT Solution rollout
- Become SME in by collaborating and working with Brambles Digital team to learn IoT solutions.
- Develop, Improve, and Implement SOPs and other documentation needed for successful customer adoption of the IoT solution. Includes TT&T planning and when necessary onsite train the trainer activities, in an iterative and repetitive manner based on staged deployments and goals

**Qualifications**:

- Technical degree with experience/exposure in an Operation, Manufacturing, or Supply Chain environments
- Have flexible work schedule to lead team members and support activities in other countries/time zones.
- Strong Excel skills using features like pivot tables and other advanced functions.
- Strong data analysis experience
- Must be willing to travel to support Brambles Digital Operation’s activities up to 30% travel. Must be able to travel Internationally if needed.
- Proven history of supporting customers both remotely and in person.
- Excellent verbal and written communication skills

Preferred Education

Bachelors

Preferred Level of Work Experience

7 - 10 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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