UX Digital Customer Solutions Lead

7 months ago

Manchester, United Kingdom Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Position Purpose

Digital is a fundamental element of the Brambles transformation strategy. We will use our existing and new digital capabilities and information to power smarter more sustainable supply chains allowing us to reimage how we work and serve customers; reshape how we manage our assets and reinvent our business models allowing greater partnership with customers which solve customer problems.

Across Brambles, our Digital activity is focused on three ‘Big Rocks’ of Asset Digitisation, Digital Customer Solutions (DCS) and Advanced Analytics. While Asset Digitization and Advanced Analytics are primarily centred on driving internal growth and profitability, the focus of Digital Customer Solutions (DCS) is to drive value for Brambles’ current and future customers by solving their challenges across their supply chains.

You'll help to help establish and execute a unified design strategy for DCS, bridging future thinking and long-term innovation with day-to-day tactical design needs. You'll ensure user centred design thinking and promote UX best practice across multidisciplinary teams and DCS leadership.

Major/Key Accountabilities
- Strategy: Co lead with product triad on establishment of DCS product vision, responsible for setting up and ensure delivery of the DCS UX strategy.
- Design Leadership: Leading UX Design function within the DCS team so that the team has a clear direction, supporting and reinforcing high standards and managing quality of outputs.
- Advocacy: Promoting user-centered design across DCS leadership and teams while collaborating with product triad leadership to establish end-to-end solution lifecycle practices, from concept to benefit delivery or market launch, and sunsetting
- Pipeline management: Ensure that there is a steady pipeline of work for the DCS UX Team, with documented and prioritised demand and expected outcomes.
- Responsible for setting targets and timelines.
- Cross-functional collaboration: Stablish/foster collaborative working partnerships with others in product triad leadership to co-create, design, build, deliver and run solution strategy.

Experience
- 10+ years' experience in design leadership roles, preferably in consultancy/agency, with exposure to a wide array of technologies, methodologies and business environments.
- Experience of working in a corporate, matrix organisation also beneficial.

Skills, Knowledge and Qualifications
- Excellent People Management skills to lead and work cross functionally.
- Comfortable setting up and leading a user centred design approach in a start-up environment.
- Strong oral, written and presentation communication skills.
- Comfortable advocating for UCD, challenging and collaborating with cross functional leaders.
- Strong organizational, collaboration skills and ability to influence multi-disciplinary stakeholders
- Self-driven and motivated with strong desire to learn.

Preferred Education

Masters

Preferred Level of Work Experience

7 - 10 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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