Customer Success Associate
2 days ago
**The Customer Success Associate will work as part of a small team and be responsible for:
- **
- Providing world leading software training courses to clients in person and on-line (Full training provided) this will involve travelling abroad on occasion to Europe in order to provide the training.
- Producing training support materials and updating when required
- Assisting with the co-ordination of complex diary schedules, travel itineraries and expenses for the department
- Update monthly training reports for the management team using Excel
- Build excellent working relationships with clients providing a first class service
- Carry out all related administration including checking and inputting of quotations on the system
**Requirements for the Customer Success Associate role:
- **
- A confident, outgoing and approachable personality
- Natural communication skills at all levels both verbally and in writing
- Enjoys teaching others and takes pride in the quality of work produced
- Knows how to take complicated concepts and explain them in simple terms
- Enjoys statistics, analysis and data and has strong analytical and problem solving skills
- Knowledge of Word and Excel and an interest in "numbers" is essential
- Able to work to deadlines in a methodical way
- Be confident to travel alone in the UK and Europe and have a valid UK passport
- Car driver owner is preferred
- Experience within the market research industry is preferred
- Basic understanding of the German language is preferred
In return for your hard work, our client offers a competitive salary, discretionary annual bonus, opportunities to travel abroad, pension scheme, 23 days holiday which rises with service, on-site car parking facilities and the opportunity of hybrid working.
The hours for this role are 9:00am to 5:30pm, Monday to Friday.
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