Customer Success Agent

7 months ago


Basildon, United Kingdom Fiserv, Inc. Full time

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Customer Success Agent - Evening shift

**Role Introduction**

It’s a fast paced inbound and outbound collections contact centre specialising in overdue credit card payments
- A front-line customer telephony role where you’ll be helping our financial services’ customers when spoken to for support
- A blended role with a combination of inbound and outbound work via a dialer
- Going beyond our client’s customers’ expectations as well as achieving and exceeding key performance indicators

**Responsibilities**
- Handling inbound and outbound calls, providing a brilliant customer service on behalf of our clients.
- By earning the clients trust every day, you will understand the customers’ needs and provide account management solutions to customers, wishing to change their contact and payment details.
- Inspire and achieve excellence in providing support to customers during the journey of their accounts. From the opening of the account all the way through to the closure.
- Completing payment solutions which may include the handling of debit card payments
- You will create with purpose by using problem solving skills, to find a positive outcome to any situation that may arise for a customer.
- Work in a FCA (Financial Conduct Authority) regulated environment, maintaining the client and Fiserv expectations and delivering on the promise of one Fiserv.

**What we’re looking for**
- Computer literate
- Thrive on alternative working hours
- Customer experience skills with the ability to handle complex queries competently.
- Confident telephone manner demonstrating empathy for customers in challenging situations.
- Organizational skills ensuring you can work across multiple systems whilst communicating with customers.
- Ability to problem solve in difficult situations to resolve complaints and find an appropriate solution with customers.
- Drive to exceed performance metrics, including quality and handling times, promise rates and bet promoter scores.
- High level of attention to detail, adhering to the client’s processes and terms and conditions.
- Good resilience to increased demand and changes in process.
- Resilience to increased demand and changes in process.

**What we offer**
- Hybrid working - 1in 4 weeks are office based, remaining 3 weeks are remote
- Hours - Monday to Friday 12:30pm - 9:00pm
- 23 days annual leave, which increases with length of service, plus eight bank holidays
- Enhanced maternity, paternity, and adoption leave
- Healthcare enrolment
- Life Insurance - 4x basic annual salary
- Unlimited career development opportunities
- Service & recognition awards
- Company laptop

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune_®_ magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

**Our commitment to Diversity and Inclusion**:
**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.


  • Customer Success Agent

    7 months ago


    Basildon, United Kingdom Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Customer Success Agent

    7 months ago


    Basildon, United Kingdom Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Customer Success Agent

    7 months ago


    Basildon, United Kingdom Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...


  • Basildon, United Kingdom Northgate Vehicle Hire Full time

    **Due to our continued success and growth, we are looking for A FULL TIME CUSTOMER SERVICE AGENT/ADMINISTRATOR- at our BASILDON Branch. Salary up to £23,069depending upon experience. Job description** This is an exciting opportunity for an ambitious, customer service professional to join one of the UK’s leading vehicle rental specialists as a Customer...


  • Basildon, United Kingdom Prep Kitchen Full time

    Prep Kitchen's Customer Service Department is looking to expand their team with a **Part Time** position availalble. **Responsibilities**: - Maintaining focus and composure during peak times - Ensuring each customer receives the same exceptional level of customer service - Updating customer records **Skills & Experience**: - 1 Years Experience within a...


  • Basildon, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £11.75 Per Hour **Weekly Hours**: 27.5 hours / week **Part Time** **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to...

  • Customer Service Agent

    7 months ago


    Basildon, United Kingdom Hygieneco Washrooms Limted Full time

    Capital Water is a fast growing evolving filtered water company that are looking for an enthusiastic Customer Service Agent our Back Office Help Desk Team. With an ever-increasing customer base means telephone and online queries/issues have to be dealt with in a professional and timely manner. By joining our fantastic team means you are first point of...


  • Basildon, United Kingdom CV-Library Full time

    Estate Agent Senior Negotiator / Lister * Do you want to work for the clear market leading Estate Agents who are currently listing 30 to 40 properties per month on to the market and selling on average 25 per month with an existing sales pipeline of over £300,000? * You will receive an initial 4 month salary guarantee of £2,850 per month...

  • Collection Agent

    23 hours ago


    Basildon, United Kingdom Noble Recruiting Full time

    **Collection Agent** **Location**:HYBRID WORKING - 3 weeks at home 1 week in the office -SS14 3WF **Contract**:Temp to Perm **Start date**:28th November - 8th December **Salary**:£11 p/Hour (40 hours per week) / £22,880 per annum when permanent **Hours**:11:30am - 8pm Monday to Friday (Some weekends may be needed, 8am - 6pm with a lieu day in the...

  • Customs Coordinator

    2 days ago


    Basildon, United Kingdom A1 Personnel Employment Agency Ltd Full time

    A1 Personnel are currently recruiting for a**Customs Coordinator** for a permanent contract on behalf of our client based in Basildon. Duties and Responsibilities: - To Coordinate Import and Export activities for the resident site, conforming to HM Revenue & Customs regulations and the following governing departments & organisations using the appropriate...


  • Basildon, United Kingdom Northgate Vehicle Hire Full time

    **Salary: ** £24,488 pa **Weekly Hours**: 42.5 hours / week_**As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a Driver, you take our award-winning service directly to our customers’ door and bring to life the Northgate experience.You don’t necessarily need any previous...


  • Basildon, United Kingdom Percepta International Full time

    Customer Experience Specialist, Dunton, Essex - UK & DEGB-Essex-Basildon **Description**: The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating...


  • Basildon, United Kingdom Fedex Full time

    We have an exciting opportunity for you to join our team of Operation Support Agents.Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories.We work every moment to deliver the most important package of someone's day.Our team of passionate people know their day-to-day work is invaluable...

  • Junior Customs Clerk

    5 hours ago


    Basildon, United Kingdom Xcel Recruit Full time

    **Job Summary** Customs, customer service and operational related activities in support of import, export and cross-trade movements on a multi-modal basis. **Key Duties and Responsibilities**: - Creating UK import/export customs entries in the CargoWise One system - Understanding the documentation required relating to a customs clearance - Liaise with...


  • Basildon, Essex, United Kingdom Alchemy Global Talent Solutions Full time

    About the RoleAlchemy Global Talent Solutions is seeking a Shipping Operations Coordinator to join our team in Tilbury. The successful candidate will play a vital role in coordinating shipping movements, communicating with agents and customers, and providing logistical support to our clients.This is an exciting opportunity for a motivated individual with...


  • Basildon, United Kingdom Freightport Logistics Ltd Full time

    HOURS: MON - FRI 08.30 - 17.30HRS ROLE AND RESPONSIBILITIES 1. You will be part of our European import department learning all aspects of European Freight Forwarding This will involve processing: - Booking of new jobs on our Freight management system (Azyra) Creating Export declarations to HM Customs via the SEQUOIA customs system Creating Import...

  • Sales Negotiator

    2 days ago


    Basildon, United Kingdom Bairstow Eves Full time

    Company Car, Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in Basildon. **Why join us as an Estate Agent** / **Sales Negotiator?**: - Industry leading **training and development**: - **Support to gain your Level 3 qualification in...

  • Lettings Negotiator

    4 days ago


    Basildon, United Kingdom Abbotts Full time

    Likely 1st year OTE £20,000 - £24,000 Established in 1850, Abbotts is the agent of choice in the Norfolk, Suffolk, Essex and Cambridgeshire property markets. We’re looking for a highly motivated **Estate Agent / Lettings Negotiator**to complement our fantastic residential Lettings team in Basildon. **What's in it for you as ourEstate Agent / Lettings...

  • Shipping Coordinator

    3 weeks ago


    Basildon, United Kingdom Alchemy Global Talent Solutions Full time

    Job Description A Global Logistics organisation are looking for a Shipping Coordinator to join their team in Tilbury.Responsibilities; Speaking with agents and customers on the phone Providing quotations to customers and agents.Booking new shipments.Negotiating international freight rates Arranging of air and sea freight bookings Liaising with agents and...


  • Basildon, Essex, United Kingdom Alchemy Global Talent Solutions Full time

    Job OverviewA career opportunity exists at Alchemy Global Talent Solutions for a Freight Logistics Specialist to contribute to the success of our logistics operations in Tilbury.The successful candidate will be responsible for coordinating the movement of goods, communicating with agents and customers, providing quotations, and negotiating freight rates....